Original listing text, shown exactly as published by the company.
Responsibilities
In this role, you’ll
- Drive new customer acquisition, while being assigned a quota for iACV (incremental Account Contract Value)
- Own highly analytical and consultative sales cycles to win business in competitive vendor sourcing cycles with Twilio’s messaging (e.g. SMS, MMS, WhatsApp, Facebook Messenger, Google Business Messages, Account Security, etc.), voice and email solutions.
- Work with customers across assigned verticals to understand their business and technical requirements, and match them to the capabilities of Twilio’s communications API platform, designing a solution for their specific use cases.
- Work with teams in Finance, Legal, Pricing, and Operations to design mutually beneficial contracts to address customer requirements, while balancing the needs of our business.
- Be passionate about what you do, think outside the box, and use world-class interpersonal and communication skills to present complex contractual, technical, and financial details to prospects in a way that builds confidence and comfort in the proposed solution.
- Balance competing priorities and manage multiple projects and deals at the same time.
- Partner cross functionally with sales, services, product, and finance to develop long range territory strategies and sales plans.
- Act as the voice of the customer to Twilio’s product and carrier relations teams.
- Demonstrate a strong understanding of the CPaaS industry - staying up to date on key industry initiatives and new capabilities - on behalf of your customers and the wider Twilio go-to-market organization.
- Generate and maintain an accurate pipeline and forecast utilizing our CRM, Salesforce.
- Stay current with industry changes and collaborate with your team and peers to learn and share best practices.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required
- Possess a total of 10 years of full cycle sales experience, with a minimum of 3 years managing or leading quantitative highly analytical products or solutions for their customers.
- Directly selling technical SaaS or CPaaS
- Experience outbound prospecting into install base, greenfield prospecting into new accounts, and executing strong QBR strategy for territory penetration
- Technical solutions selling experience working with real customers, listening to them, and solving problems
- Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships
- Analytical account development strategy based on using data to find opportunities and prove value
- Demonstrated track record of managing business forecasts and financial models
- Entrepreneurial mindset with appetite to define process and build programs
- Record of delivering market driven results, especially to scale and enterprise customers
- Excellent verbal and written communication skills (English)
- Bachelor’s Degree or equivalent years of experience
Desired
- Deep experience working with telecom companies, including CPAAS, SMS aggregators, carriers, or global communications platforms.
- Domain expertise from a highly quantitative industry such as DevOps, Fintech, advertising optimization, investment banking, security or commodity trading especially in non-standard segments.
- Software, SaaS, CPaas or PaaS selling experience.
Location
- This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way.
