A remote Software Development role at Level AI.
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As a Senior Engineer – AI Agents, you will play a critical role in building the scalable backend systems that power Level AI’s next-generation AI Agents. These systems operate in real-time, high-volume enterprise environments and are central to delivering intelligent, production-grade AI experiences.
You will work at the intersection of distributed systems, cloud infrastructure, and AI-powered applications—bringing agentic AI capabilities into production at scale.
Design and build scalable backend systems powering AI Agents that operate in real-time enterprise environments
Develop agent orchestration frameworks (multi-step reasoning, tool usage, decisioning workflows)
Build systems for agent memory, context management, and state persistence across interactions
Architect low-latency inference pipelines integrating LLMs, SLMs, and external tools/services
Implement evaluation (evals) frameworks to measure agent performance, accuracy, and reliability
Enable continuous improvement loops (feedback → retraining → deployment) for AI agents in production
Design and manage event-driven, asynchronous workflows for complex agent tasks
Optimize systems for high throughput, low latency, and cost-efficient inference at scale
Build and maintain robust APIs and service layers (REST / gRPC) for agent capabilities
Partner closely with Applied AI / ML teams to productionize models and agent behaviours.
Collaborate with Product and Solutions teams to translate real customer workflows into agentic systems
Drive best practices in observability, monitoring, safety, and guardrails for AI systems
Contribute to architecture decisions for scaling multi-tenant, enterprise-grade AI platforms
5+ years of experience in backend engineering, distributed systems, or platform engineering
Level AI
Software Development
22 open roles on Sydicom
Level AI develops artificial intelligence solutions designed to enhance customer service operations. Their platform provides AI-powered tools for contact centers, focusing on real-time agent assistance, conversational intelligence, and automated quality assurance.
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