Original listing text, shown exactly as published by the company.
The Role
Our expectation of the role is that you will become an expert on the Prompt platform in order to provide support and process implementation to the billing clientele who use Prompt. You will work with both third-party billing organizations who provide billing services for Prompt clients, as well as in-house billing teams. You play an essential role in driving the overall success of our clients by helping teams implement best practices and find creative solutions to meet their unique needs. You will take on challenges as needed meeting with clients of all sizes where escalated issues arise, reporting or accounting expertise is required, or various other needs surface.
Key Responsibilities
- Onboard teams ranging from startups to mid markets to train their entire RCM staff on billing best practices and support their smooth transition onto the platform
- Assist sales as needed on the sales cycle for mid market prospects
- Assist sales and other departments as needed as a product specialist on our billing platform for mid market teams
- Assist in teaching submission, posting, invoicing, AR, etc best practices on Prompt to teams of all sizes as needs arise
- Have a deep knowledge of Prompt Reporting, Industry Accounting and AR practices, and Provide reporting training to teams of all sizes, particularly in the areas of accrual accounting, AR reporting, and RCM KPI data
- Demonstrate advanced proficiency in Excel and data analysis, including the ability to organize, analyze and interpret data sets to support data-driven decision making.
- Support client accounting and finance teams in learning to obtain necessary reporting from the Prompt reporting suite
- Have a deep knowledge of the full revenue cycle and a baseline understanding of the role EDI/ERA plays.
- Establish and nurture relationships with client stakeholders and billing personnel.
- Understand unique team needs to help configure and develop workflows with their new EMR/PM system
- Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system
- Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations
- Provide guidance and expertise to billing success managers/team members and interdepartmental partners
Minimum Requirements
- Bachelor’s degree in a relevant field preferred; substantial experience may substitute for formal education.
- Must have 3+ years in the medical billing industry
- Minimum of 2-3 years of billing experience for outpatient physical therapy clinics; substantial experience may substitute.
- Must have experience working in or with mid market RCM companies with 50 or more therapists preferably in a success role or RCM leadership role
- 2-3 years minimum of RCM leadership experience
- Must have a solid understanding of fundamental accounting concepts
- Strong technical skills
- Highly Proficient in MS Excel
- Understanding and learning software is a passion of yours
- Possess strong written and verbal communication skills
- Ready to embrace a fast-paced environment, with occasional requirements to work beyond standard hours
- Prepared to grow quickly into your role and take on greater responsibilities as needed
- Able to work independently with minimal direction and oversight
