A hybrid Engineering Leadership role at Saviynt.
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Lead a global upgrade program responsible for orchestrating application upgrades across hundreds of enterprise customers.
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Own customer upgrade planning and customer communication for Strategic and select customers as designated
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Establish a structured upgrade governance framework including pre-upgrade checklist, schedule communication, upgrade tracking and executive reporting.
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Implement a clear, high-touch communication strategy to selected customersthat differentiates between Major release version upgrades and hotfix deployments
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Collaborate and document the upgrade process/timelines for internalcollaboration and ongoing reporting to Saviynt teams.
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Implement context-specific scheduling for customers based on business context, potential risks, customer onboarding roadmaps, and negotiate scheduling based on risk-mitigation.
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Responsible for Root Cause Analysis and continuous improvement to the upgrade process.
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Drive Early Access and Beta release cycles, systematically capturing user feedback to identify, prioritize, and resolve issues before general availability launch.
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Build scalable processes and drive automation/AI to ensure upgrades are executed consistently (on time and per schedule).
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Partner with Product and Engineering teams to develop an AI based framework, toreduce upgrade complexity through automation, standardization, and pre-validationchecks.
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Assess and implement customer self-service tools to align with industry standards
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Develop upgrade roadmaps and ensure customers remain within supported versions ofthe platform. Plan for 2-3 version upgrades during the year.
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Define and report on monthly Platform Maintenance activities to ensure that customerinfrastructure is consistently up to date.
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Ensure customers receive clear, proactive communication regarding upcomingreleases, feature impacts, and upgrade windows.
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Lead customer-facing briefings for strategic enterprise accounts requiring complexupgrades.
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Establish rollback procedures, contingency planning, and incident responseframeworks for upgrade-related issues.
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Customer NPS and Upgrade satisfaction
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Upgrade success rate- Upgrade cycle time
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Customer upgrade adoption rate
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Customer satisfaction post-upgrade
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Upgrade-related incident rates
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Present executive-level reporting on upgrade readiness, risks, and outcomes.
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Lead post-upgrade reviews and implement continuous improvement initiatives.
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Manage technical projects as assigned.
support management role, customer-facing, project management, business process operations, product management, engineering operations, business or product strategy, technical consulting, data analysis)
improvement suggestions consistently
relentlessly prioritize based on business impact.
understanding of support delivery processes.
functions and across all geographic regions.
resource constraints
diverse group of senior executives
Saviynt
Engineering Leadership
153 open roles on Sydicom
Saviynt provides a cloud-native identity security platform that converges identity governance, privileged access, and cloud security solutions. Their offerings help enterprises manage digital identities, enforce access controls, and ensure compliance across complex environments.
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