Senior Fund Operations Manager (f/m/d)

Your role

• Act as a strategic operational partner to fund managers, supporting them across the day-to-day operations of their funds and delivering an exceptional customer experience.
• Own and coordinate complex post-close operational processes, including capital calls, distributions, investor reporting cycles, and ongoing fund lifecycle events.
• Lead operational execution for fund migrations and new fund launches, including the review, reconciliation, and migration of historical data from previous administrators.
• Own capital call and distribution calculations end-to-end using our automated operational workflows, including the interpretation of LPA clauses, management fee calculations, equalisation mechanics, liquidity buffer assessments, and investor allocation logic.
• Partner directly with fund managers to explain methodologies, align on assumptions and outputs, incorporate feedback where appropriate, and guide clients towards operationally and legally sound approaches based on fund documentation.
• Partner with Fund Accounting to support recurring reporting cycles and ensure operational and financial data is complete, accurate, and audit-ready.
• Support treasury-related workflows, including payment coordination, invoice handling, and operational cash movement processes.
• Act as a key point of contact for fund managers and investors, helping resolve operational queries with a high level of responsiveness and ownership.
• Collaborate closely with Product and Engineering teams to shape and improve our internal platform and operational tooling based on real customer workflows and operational pain points.
• Help drive the evolution of our “full back-office” operating model by identifying opportunities for automation, AI adoption, and scalable operational design.
• Support, review, and mentor more junior team members, helping establish high standards for quality, operational rigour, and client service.
• Improve processes, workflows, and documentation across the organisation to increase scalability, transparency, and operational excellence.

About you

• You bring 4+ years of experience in fund administration, fund operations, transfer agency, or related private markets operations environments.
• You have strong hands-on experience managing operational fund workflows across the full lifecycle, particularly capital activity, reporting processes, and complex operational coordination.
• You understand private markets fund structures and are comfortable reviewing LPAs, investment agreements, and related fund documentation to identify operationally relevant terms and requirements.
• You are highly detail-oriented and able to manage complex operational processes with accuracy and ownership under tight timelines.
• You are comfortable working cross-functionally with other Fund Accounting, Product, and client-facing teams.
• You bring a strong service mindset and understand how operational quality directly impacts customer trust and long-term relationships.
• You enjoy improving systems and processes and are excited by the opportunity to help modernise fund administration through technology and AI.
• You are proactive, structured, and comfortable operating in a fast-moving, high-growth environment.
• You enjoy mentoring others and raising the operational quality bar across a team.
• You are fluent in English; German is a plus.