Senior Partner Operations Consultant

The opportunity

We are seeking a motivated and detail-oriented Senior Partner Operations Consultant to join our global Alliances Operations team. This is the perfect role for a proactive individual who wants to make a tangible impact, contribute ideas, and grow their skills in a supportive, high-energy environment. If you are passionate about building relationships and creating efficient processes as part of a collaborative team, we want to hear from you.

What you’ll be doing

As a vital contributor to our partner ecosystem, you will be responsible for the following

Partner Lifecycle Management

• Serve as the primary point of contact for our delivery partners, building strong relationships and proactively addressing queries.
• Oversee the entire partner journey, from onboarding and training to offboarding, ensuring a smooth and positive experience.

Operational Excellence

• Collaborate with the Alliances Operations Lead to identify, implement, and document new processes to establish and share best practices globally.
• Enforce data standards to ensure the accuracy and reliability of all partner-related data.

Resource & Commercial Alignment

• Monitor the sales pipeline to forecast partner resource needs, ensuring alignment between sales and delivery teams.
• Manage the deployment of partner resources to meet project demands and skill requirements.
• Collaborate with commercial and legal teams to support the negotiation and finalization of partner contracts and rate cards.

Analysis & Reporting

• Analyse partner data to create clear, insightful reports that help leadership make informed decisions.
• Track and manage partner-related budgets, contract renewals, and invoice approvals.

Cross-Functional Collaboration

• Work closely with internal Alliances, Delivery, Finance, and Operations teams to ensure information flows smoothly.
• Advise partners on team development, including training and resourcing requirements, to build a center of excellence.

What you’ll bring.

Proven Experience

• You have solid experience in Alliances Operations, Partner Management, or a similar operational role, ideally within a technology or consulting environment.

Technical Skills

• Data Analysis & Reporting: Good working knowledge of BI tools (e.g., Power BI) to create and maintain reports.
• Resource & Capacity Planning: Direct experience with resource and capacity planning for service delivery.
• Commercial Awareness: Familiarity with contract lifecycle management, including supporting the drafting and negotiation of rate cards.
• Systems: Experience with Professional Services Automation (PSA) tools (like Kantata) or CRM platforms (like Salesforce) is highly preferred.

Soft Skills

• A natural and transparent communicator who builds trust.
• A proactive, confident self-starter with a solution-driven approach.
• Highly organised with a strong attention to detail.
• A collaborative team player who actively works to connect people and information.
• Enthusiasm for learning new tools and methodologies.