Original listing text, shown exactly as published by the company.
What You Will Do
- Lead technical discovery for strategic opportunities. Map business goals to measurable technical success criteria and an evaluation plan.
- Design, scope, and execute POCs that prove value. Define datasets, metrics, and timelines that land a clear technical win.
- Build lightweight prototypes, sample integrations, and demos using Deepgram SDKs and APIs.
- Advise on architecture for accuracy, latency, scalability, and cost. Cover cloud, self-hosted, hybrid, and data residency needs.
- Run security and compliance threads common in APAC. Prepare crisp responses for Singapore PDPA, Japan APPI, Korea PIPA, Australia’s Privacy Act, and India’s DPDP Act.
- Triage and debug issues during evaluations. Collaborate with Product, Engineering, and Support to unblock customers quickly.
- Create reusable assets that scale. Turn repeated requests into working samples, reference architectures, runbooks, and field guides.
- Partner with Solutions Architects and Support for seamless continuity after initial wins. Stay involved through expansion phases when needed.
- Enable the field. Collaborate with AEs, CSMs, and partners on positioning, demos, and technical validation for priority use cases.
Regional Expectations
- Based in an APAC time zone with strong overlap to customer business hours across East Asia, Southeast Asia, and ANZ.
- Excellent written and spoken English. Additional Asian languages are a strong plus, especially Japanese, Korean, Mandarin, or Hindi.
- Familiarity with procurement, InfoSec, and data privacy expectations across APAC.
- Ability to travel within the region for key customer milestones. Estimated travel 10 to 20 percent.
Your First 90 DaysRamp approach for this role Ramping mirrors the Solutions Architect plan, with explicit ticket work and earlier support for strategic Account Executives. In the first weeks you will pick up low-risk customer tickets to learn our systems and support flow, then progress to pre-sales escalations tied to active evaluations.
First 30 days
- Ramp on Deepgram’s product surface area, platform APIs, SDKs, evaluation methodology, and security review materials.
- Shadow strategic discovery and POC calls across APAC time zones.
- Triage and resolve low-risk tickets with a Solutions Architect or Support partner. Focus on reproductions, log and trace collection, SDK setup issues, and clear notes and handoffs.
- Publish one internal field guide that clarifies a common APAC pre-sales topic (for example data residency, telephony capture, or evaluation metrics).
By day 60
- Own two evaluations end to end with defined success criteria and timelines.
- Serve as the named technical partner for one or two strategic AEs. Run weekly technical deal reviews and prepare objection-handling packs.
- Take point on higher-signal tickets related to your evaluations, coordinating fast fixes with Product, Engineering, and Support.
- Deliver one live demo that becomes a reusable asset for the region. Pair with a Solutions Architect on a production launch to learn handoffs and escalation paths.
By day 90
- Act as the primary pre-sales technical owner for several opportunities and expansions within strategic accounts.
- Close at least one complex technical win with a measurable impact on revenue.
- Lead one customer architecture workshop that documents a reference plan for production rollout or expansion.
- Convert repeated ticket patterns into a runbook, sample, or accelerator and present a short readout on the impact.
You Will Thrive Here If You
- Enjoy the mix of customer conversations and hands-on building.
- Can move from whiteboard to working code and back without losing the thread.
- Communicate clearly with executives and deeply with engineers.
- Value speed with rigor and crisp documentation.
- Like winning together across regions and functions.
Minimum Qualifications
- 5 or more years in Solutions Engineering or a similar customer-facing technical role focused on pre-sales.
- Professional software engineering experience in at least one language such as JavaScript/TypeScript, Python, or Rust. You can build POCs and tools that real users run.
- Hands-on experience with modern cloud platforms. Comfortable with Docker, Kubernetes, networking fundamentals, and secure API design.
- Proven track record leading POCs for enterprise customers and earning the technical win.
- Clear written and verbal communication across both technical and executive audiences.
Preferred Qualifications
- Experience with speech recognition, TTS, voice quality analysis, or AI agents that orchestrate LLMs.
- Familiarity with telephony and real-time media concepts such as SIP, WebRTC, streaming, and WebSocket integrations.
- Experience with self-hosted and hybrid deployments, including Helm-based installs and production observability.
- Strong understanding of authentication, authorization, and data residency topics that appear in APAC enterprise reviews.
- Fluency in an additional Asian language such as Japanese, Korean, Mandarin, or Hindi.
