A remote Product Management role at Fundraise Up.
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Original listing text, shown exactly as published by the company.
As Fundraise Up expands its Organization Experience capabilities, we are looking for a Senior Product Manager, OX Retention and Expansion to own retention, product adoption, and expansion growth across active organizations.
Today, launching a feature does not always translate into customer adoption, value realization, or measurable business impact — and this role exists to close that gap. You will centralize cross-product retention and monetization strategy, ensuring organizations fully adopt and realize value from Fundraise Up products after activation.
You will define the growth roadmap, identify adoption blockers, drive cross-functional discovery, validate interventions before delivery, and ensure predictable impact on customer retention and Average Processing Volume per Active Customer.
Your mission: turn product adoption into a scalable, predictable driver of retention, expansion, and processing volume growth.
What You’ll Own
Define Retention & Expansion Strategy: translate retention and monetization targets into a prioritized 6–12 month roadmap that aligns OX product teams around measurable customer and business impact.
Lead Discovery & Opportunity Diagnosis: run structured discovery across customer interviews, behavioral analysis, and funnel review to diagnose adoption blockers and maintain a validated opportunity backlog ahead of delivery.
Own Product Adoption & Expansion Initiatives: define and prioritize cross-functional initiatives that drive activation, onboarding, discoverability, and monetization across active organizations.
Drive Cross-Functional Retention Programs: lead cross-team retention and expansion programs in close partnership with PMM, CSM, GTM, and Product.
Measure Outcomes & Drive Accountability: define and maintain a metric tree for retention, adoption, and monetization, making scale / iterate / stop decisions based on measurable outcomes.
Leverage AI/ML for Retention & Expansion: identify and validate AI/ML opportunities for segmentation, churn prediction, and personalization in partnership with Data and Engineering.
Fundraise Up
Product Management
127 open roles on Sydicom
Fundraise Up is the new digital fundraising platform for online giving. Double your donation revenue with AI conversion optimization, turnkey payment methods, & more.
Source: company website
