Senior Project Manager

Key Responsibilities

Operations Management

• Oversee and improve daily operational processes and workflows.
• Coordinate with various departments to ensure seamless execution of business activities.
• Develop, optimize, and maintain operational workflows to improve productivity and efficiency.
• Monitor operational efficiency, including cost calculations, resource utilization, and process improvements.
• Manage and track key performance indicators (KPIs) and operational metrics to identify trends and drive performance improvements.
• Handle logistics, inventory management, and supply chain tasks as needed.
• Act as a point of contact for operational inquiries, issue resolution, and problem-solving.

Data & Technical Support

• Utilize SQL to query, manipulate, and analyze data from various back-end systems.
• Generate reports, dashboards, and operational insights to support business decision-making.
• Assist in maintaining data integrity, consistency, and accuracy within databases.
• Collaborate with technical teams to understand system architecture, workflows, and data flow.
• Troubleshoot and resolve data-related and system-related issues efficiently.

General Support

• Quickly grasp and adapt to new systems, software, and operational processes.
• Provide administrative and operational support to the operations team and management.
• Develop, update, and maintain procedural and process documentation.
• Support continuous improvement initiatives by identifying workflow gaps and recommending solutions.

Qualifications

• Proven experience as an Senior Operations Coordinator or in a similar operations-focused role.
• Basic proficiency in SQL (Structured Query Language) is a must-have. The ability to write basic queries, joins, and aggregations is essential.
• Solid understanding of back-end systems and database structures. You should be comfortable with concepts like tables, schemas, and data relationships.
• Experience in integrating operations tools e.g. Zendesk, Asana
• Exceptional analytical and problem-solving skills.
• A quick learner with the ability to understand complex processes and new technologies rapidly.
• Excellent communication and interpersonal skills.
• Proficiency in Google Workspace.
• A bachelor's degree in Business, Computer Science, or a related field is preferred.