Senior Project Manager, CX PMO

Minimum Qualifications

• 5+ years of project management experience, ideally within a technology, operations, or customer experience organization.
• Demonstrated success leading L/XL cross-functional programs end-to-end — including scope definition, dependency mapping, executive reporting, and risk management.
• Track record of applying sophisticated problem-solving to ambiguous, interconnected challenges where the path forward isn't pre-defined.
• Strong organizational and communication skills, with the ability to synthesize complexity for Director- and VP-level audiences.
• Experience creating high-quality project artifacts (charters, project plans, status reports, risk logs, executive updates) and presenting them to senior leadership.
• Proven ability to manage dependencies, track milestones, and deliver results on time in a fast-moving, ambiguous environment.
• Bachelor's degree in a related field, or equivalent work experience.

Preferred Qualifications

• 7+ years of progressive PM experience, including independent ownership of XL cross-functional programs.
• Experience working in Customer Experience, SaaS, or e-commerce environments.
• Hands-on experience with AI-enabled PM tooling, automation platforms, or scaling PMO capabilities through technology (e.g., Gumloop, Glean, AI copilots, intake automation, capacity planning tools).
• Familiarity with project management methodologies (Agile, Scrum, or Waterfall) and tools (e.g., Smartsheet, Asana, Jira, or similar).
• Prior experience supporting enterprise-scale system implementations or CX technology rollouts (e.g., Salesforce, Genesys).
• Strong stakeholder management skills, with experience influencing senior leaders and driving alignment across competing priorities.
• PMP, CSM, or other project management certification.
• Experience contributing to or building PMO standards, frameworks, or governance models.
• Track record of scaling PMO operations through automation, AI, or process innovation.

#LI-Remote

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.…