Senior Solution Consultant – Post-Sales, Platform

About the Role

We’re looking for a Solution Consultant, Post-Sales to support the successful onboarding and early success of clients using Socure’s identity verification and fraud prevention platform. In this role, you'll work closely with technical and customer-facing teams to help guide implementation, provide technical assistance, and ensure a smooth customer experience during early adoption.

This role is ideal for someone with technical aptitude, some client-facing experience, and a desire to grow in a collaborative and fast-paced environment.

What You’ll Do

Implementation Support & Onboarding

• Assist with onboarding efforts for new clients, helping to configure and deliver Socure’s platform according to customer needs.

Support technical integrations by working with client teams and providing input on best practices.

• Contribute to early-stage client success by ensuring the solution is implemented effectively.

Technical Assistance & Client Support

• Help troubleshoot technical issues during early stages of deployment in coordination with Support and Customer Success teams.
• Work alongside internal teams to make sure client questions are addressed quickly and thoroughly.
• Participate in ongoing optimization efforts to improve the client experience.

Configuration & Customization

• Gather and document technical and functional requirements from clients.
• Help translate client workflows into effective product configurations.
• Assist in resolving integration or product issues, escalating as needed.

Training & Enablement

• Deliver introductory training sessions and walkthroughs to help clients get started confidently.
• Contribute to the creation of documentation and internal resources to support common onboarding patterns.

Cross-Functional Collaboration

• Share client feedback and observations with Product, Engineering, and other teams to help inform product improvements.
• Collaborate with Sales, Support, and Customer Success to ensure a coordinated customer experience.

What You’ll Bring

• 2–4+ years of experience in a solution consulting, technical implementation, or support engineering role—preferably within SaaS or a technology-related company.
• Working knowledge of APIs, data integration, and web-based platforms.

Comfortable explaining technical concepts to clients in a clear and approachable way.

• Ability to manage multiple client needs and timelines in a structured and organized manner.
• A collaborative attitude with a willingness to learn and adapt.
• Bachelor’s degree or equivalent experience in a technical or related field.

Nice-to-Have Qualifications

• Familiarity with identity verification, fraud prevention, or data platforms.

Exposure to enterprise customer environments and technical stacks.

Experience in a startup or high-growth SaaS environment.

Socure is an equal opportunity employer that values diversity in all its forms within our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you need an accommodation during any stage of the application or hiring process—including interview or onboarding support—please reach out to your Socure recruiting partner directly.…