Original listing text, shown exactly as published by the company.
About the Role
As a Solution Architect on our global solution consulting team, you'll sit at the intersection of voice technology, enterprise architecture, and strategic sales - designing and deploying AI language solutions that perform in production. This isn't a slide-deck role. You'll be deep in the technical weeds with customers one day and shaping our product roadmap the next.
What You'll Do
- Lead Technical Discovery and Validation: Act as a technical expert across DeepL Voice use cases (meetings, live conversations, APIs), you will successfully engage with enterprise prospects and partners including contact centre leaders, IT architects, and CX stakeholders. Validate the art of the possible in proof-of-concepts and conduct architecture reviews to help win deals.
- Advise on the End-to-End Voice Architecture: Advise on scalable, real-time voice AI architectures across the full stack - speech-to-text, text-to-speech, speech-to-speech real-time translation and telephony/SIP/contact centre integrations.
- Enable Partners: Work with BPOs and contact centre providers to deploy, integrate, and scale voice AI globally. You'll help to build repeatable playbooks that enable partners to move fast without introducing technical risk.
- Close the Product Loop: You're on the front line. Bring structured, specific feedback to product and engineering on latency constraints, voice quality trade-offs, and integration gaps - and turn customer pain into roadmap influence.
What You Bring
- 7–10+ years in Solution Architecture, Solution Consulting, or Technical Pre-Sales ideally within enterprise or SaaS environments
- Solid familiarity with the voice stack: SIP/VoIP/IVR, CCaaS Platform Architecture, Contact centre platforms (for example: Genesys, NICE, Five9, Amazon Connect etc), speech-to-text, text-to-speech and speech-to-speech systems, LLM-based conversational AI, WebSocket / API Integration, AWS Cloud Architecture.
- A systems mindset with a passion for designing voice solutions by understanding how these pieces fit together in a disparate IT environment
- Strong enterprise instincts - you are very comfortable building technical credibility with contact centre leaders, IT and enterprise architects, and CX teams.
- A genuine belief in DeepL's mission - making high-quality language technology accessible to organisations worldwide.
- Native or bilingual level Japanese fluency and business fluency in English
