Original listing text, shown exactly as published by the company.
Key Responsibilities
- MSP/MSSP Product Strategy: Define and execute the product strategy for MSP and MSSP customer segments. Identify market opportunities, competitive differentiation, and partner monetization models that drive growth and long-term platform adoption.
- Multi-Tenant & Delegated Architecture: Own the evolution of multi-tenant management capabilities, including role-based access controls, hierarchical management, delegated administration, and operational controls required by service providers managing hundreds or thousands of end customers.
- Security Operations Enablement: Drive product capabilities that support SOC workflows, alert triage, case management, automation, reporting, and integration into existing MSP/MSSP tooling ecosystems (PSA, RMM, SIEM, ticketing systems).
- Compliance & Reporting: Define features that enable partners to meet regulatory and industry compliance requirements across their customer base. Deliver scalable reporting, audit trails, and policy enforcement capabilities aligned with frameworks commonly required by MSP/MSSP clients.
- Commercial & Packaging Strategy: Partner with Sales and Finance to shape packaging, pricing models, and service enablement strategies that support MSP resale, bundled offerings, and recurring revenue growth.
- Roadmap Ownership & Prioritization: Develop and maintain a transparent, outcome-driven roadmap that balances partner requests, technical investments, market differentiation, and revenue impact. Make data-driven prioritization decisions tied to measurable business results.
- Voice of the Partner: Engage directly with key MSP/MSSP customers, participate in QBRs and advisory boards, and incorporate structured feedback into product planning. Act as the primary liaison between go-to-market teams and engineering for service-provider needs.
- Cross-Functional Leadership: Collaborate closely with Engineering, Security, Support, Marketing, and Customer Success to ensure successful feature launches, enablement, documentation, and adoption at scale.
- Performance & Metrics: Define and monitor KPIs including partner activation, feature adoption, operational efficiency gains, revenue contribution, churn reduction, and NPS within the MSP/MSSP segment.
What You’ll Bring
- 7+ years of Product Management experience, with at least 3+ years building products for MSPs, MSSPs, or B2B cybersecurity platforms
- Deep understanding of cybersecurity domains such as endpoint security, threat detection & response, vulnerability management, identity security, or SIEM/SOC operations
- Strong knowledge of MSP/MSSP operating models, including multi-tenant environments, service delivery workflows, and recurring revenue models
- Experience building scalable SaaS solutions with multi-tenant architecture and role-based access control
- Proven ability to define packaging and monetization strategies for channel or service-provider-led distribution
- Demonstrated success influencing cross-functional stakeholders at senior and executive levels
- Data-driven decision-making skills with experience using product analytics and operational metrics to guide prioritization
- Excellent communication skills with the ability to translate complex security and technical concepts into business value
- Experience working in Agile/Scrum environments and leading cross-team initiatives
- Comfort operating at both strategic (vision, positioning, revenue impact) and tactical (feature definition, requirements, trade-offs) levels
Preferred Education
- Bachelor’s degree in Computer Science, Engineering, or a related technical field.
- An advanced degree in engineering or business is preferred.
If you are an experienced product manager with a background in building platform functionality and are passionate about delivering exceptional cybersecurity product experiences, we encourage you to apply for this position. Join our team and play a vital role in helping customers succeed with our cutting-edge solutions.
Travel Required
This job may require up to 25% of travel to be successful.
Compensation and Values
At Horizon3, we believe that our people are our greatest asset, and our compensation philosophy reflects this core value. We are committed to fostering an environment where all employees feel valued, respected, and rewarded for their contributions. Our compensation structure is designed to be fair, competitive, and transparent, ensuring that every team member is recognized and compensated equitably across roles, levels, and locations.
In accordance with various State’s transparency regulations, we provide the following salary range information for this position:
- Base salary range: $185,000 - $260,000 annually. The exact salary will be determined based on the selected candidate’s location, qualifications, experience, and relevant skills.
- Additional compensation: This role may also be eligible for an equity package (in the form of stock options). If any other compensation benefits apply, they will be discussed during the interview process.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.
Application Note
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
