Original listing text, shown exactly as published by the company.
Primary Duties
- Partner with business owners to cultivate a shared vision for Aledade’s CRM ecosystem, develop alignment on constraints, priorities and ideal end state, and be able to articulate and advocate for this perspective.
- Ongoing optimization of user workflows and capabilities, including monitoring of key metrics & incorporation of user feedback
- Work with internal teams and end users to develop a deep understanding of requirements, perform thoughtful solution design, use data to test hypotheses, and support teams throughout execution.
- Write detailed user stories for new features, capturing detailed descriptions of business rationale, requirements, and success criteria that are defined by measurable outcomes.
- Develop short- and long-term roadmaps that deliver maximum value with minimum risk and assume ongoing iteration.
Minimum Qualifications
- 8+ years of product management experience in technology, technology-enabled services industry, or a SaaS product.
- Proven track record working as a product manager in Salesforce, including experience with Salesforce Sales Cloud,
- Service Cloud, Marketing Cloud, and other Salesforce solutions.
- Bachelor’s degree or equivalent work experience.
Preferred Knowledge, Skills and/or Abilities
- Deep understanding of Salesforce platform features, capabilities, and limitations.
- Proven track record of designing, deploying, and optimizing AI and agentic solutions within the Salesforce ecosystem to orchestrate seamless internal workflows across the customer lifecycle.
- Familiarity with the end-to-end customer lifecycle, with a demonstrated ability to identify operational friction points and deploy intelligent automation that drives velocity for both Operations teams and customers.
- Demonstrated innovation in designing Salesforce product enhancements or features that significantly improve user experience and business outcomes.
- Experience working closely with software engineers, designers, and other technical teams to ensure efficient product development, implementation, and timely delivery of features.
- Experience with and understanding of the software development lifecycle and software development methodologies. Preferably experience with Agile / Scrum teams.
- Excellent organizational and communication skills with an emphasis on problem-solving and building subject matter expertise.
- Skilled at translating ambiguous business requirements into high-quality technical specifications, user stories, and architectural diagrams.
- Passion for understanding customer needs and delivering a user-centric experience.
Physical Requirements
Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required.
