Original listing text, shown exactly as published by the company.
Primary Duties
Product ownership for Practice Nexus and MyPractice
- Own the vision, roadmap, and execution for Practice Nexus/MyPractice, including practice configuration, program and services enablement, eligibility and enrollment workflows, and EHR overlay activation and reporting.
- Partner with business owners to define the problem space, constraints, success metrics, and ideal end state, and advocate for that vision across technical and non-technical stakeholders.
- Continuously optimize live workflows (for both internal and practice users) through monitoring of key metrics, qualitative feedback, and structured experimentation where appropriate.
Customer Service initiative leadership
- Lead the product strategy and implementation for Aledade’s Clouch Couch initiative, designing an end-to-end experience that connects support, configuration, and data flows between Cloud Couch and Aledade’s internal platforms (including MyPractice).
- Collaborate with Support, Operations, Engineering, and Analytics to define implementation workflows, user journeys, and data models that improve resolution quality, time-to-resolution, and faster and more efficient enablement.
- Ensure Cloud Couch configuration, integrations, and business processes can scale across multiple domains, programs, and user types without becoming brittle or siloed.
Deep discovery, solution design, and execution
- Work with internal teams and end users to develop a deep understanding of requirements, current-state workflows, and pain points across multiple domain areas (practice configuration, programs and services, EHR overlays, support).
- Translate discovery into clear problem statements, solution hypotheses, and well-scoped MVPs that balance impact, feasibility, and risk.
- Write detailed user stories, including business rationale, functional and non-functional requirements, dependencies, and measurable success criteria.
Roadmapping, delivery, and stakeholder alignment
- Develop short- and long-term roadmaps that deliver maximum value with minimum risk, with explicit phasing for MVP, iterations, and deprecation of legacy workflows.
- Partner closely with tech leads and engineering managers to sequence work, refine scope, and ensure alignment between architecture decisions and product objectives.
- Maintain tight feedback loops with App charter zones, Implementation, Support, and other stakeholder teams, including structured forums for decision-making, status updates, and trade-off discussions.
Data, measurement, and platform quality
- Define and track success metrics for Practice Nexus areas, including MyPractice, Learning, and Implementation products, leveraging both operational and experience metrics to guide prioritization.
- Collaborate with BI/Analytics and data engineering to ensure the underlying data models, reporting, and monitoring support your product decisions and operational runbooks.
- Work with engineering to ensure high-quality releases, including appropriate QA, rollout strategies, change management, and documentation for internal and practice users.
Minimum Qualifications
- 8+ years of product management experience in technology, technology-enabled services, or SaaS, with at least part of that time spent in a highly technical or platform-focused product role.
- Demonstrated experience owning complex internal tools or platforms (such as admin consoles, configuration systems, or eligibility/enrollment workflows) end-to-end from discovery through rollout and iteration.
- Experience with and understanding of the software development lifecycle and software development methodologies, preferably Agile/Scrum, including close partnership with engineering teams.
- Proven ability to work across multiple domain areas, quickly ramping on new problem spaces while maintaining clear prioritization and stakeholder alignment.
- Strong analytical skills and fluency using data (product metrics, operational data, and primary research) to inform solution design, measure impact, and iterate.
- Excellent organizational and communication skills, with a track record of synthesizing complex technical and operational details into clear narratives, documentation, and decision records.
- Product development experience in the context of healthcare technology, digital health, or technology-enabled healthcare services.
- Basic understanding of healthcare administrative or clinical workflows (e.g., ambulatory practice operations, provider configuration, eligibility and enrollment flows).
Preferred Knowledge, Skills, and/or Abilities
- Prior experience with Cloud Couch (or comparable Salesforce products) including configuration, workflow design, and integrations with internal systems; strong interest in learning SF/CRM deeply if not already experienced.
- Experience working on practice- or provider-facing tools in healthcare (e.g., practice portals, EHR overlays, configuration consoles, eligibility/program enrollment tools).
Intermediate understanding of EHR data integration and applicable data standards (e.g., FHIR) and familiarity with claims and other healthcare administrative/clinical datasets.
- Comfort working with SQL and analytics tools to self-serve data, validate hypotheses, and partner effectively with analytics and data engineering teams.
- Demonstrated success leading cross-functional initiatives that span multiple product areas and stakeholder groups, balancing short-term operational needs with longer-term platform investments.
- Experience designing and executing structured experiments (e.g., workflow pilots, cohort rollouts, limited-release features) to de-risk new capabilities and inform broader rollout strategies.
- Ability to navigate ambiguity, manage competing priorities, and drive clarity and momentum in complex environments.
Physical Requirements
Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required.
