A hybrid Content role at Level AI.
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Original listing text, shown exactly as published by the company.
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Own and maintain Level AI’s high quality customer-facing product documentation, including help articles, how-to guides, FAQs, troubleshooting content, video tutorials, and release notes.
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Translate complex AI/technical concepts into simple, actionable documentation for both technical and non-technical audiences
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Partner closely with Product Managers, Engineers, Designers, and Customer-facing teams to stay ahead of evolving product capabilities
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Use AI-powered tools to improve documentation velocity, consistency, research, editing, and content generation workflows
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Drive documentation standards, information architecture, templates, and content governance
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Rapidly iterate on content in a fast-changing product environment with evolving priorities
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Support customer launches, enterprise implementations, and internal enablement initiatives
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Work effectively across distributed teams and time zones with strong ownership and async collaboration practices
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Work effectively across distributed teams and time zones with strong ownership and async collaboration practices
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Own the entire help experience end-to-end by making content easy to find, easy to understand, and useful for both customers and internal teams.
What We’re Looking For
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4+ years of experience in technical writing for AI-first products;
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Strong ability to understand technical systems
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Excellent written communication and editing skills with strong attention to detail
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Experience using AI tools (Claude) to increase productivity
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High ownership & agency with strong bias to action.
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Ability to work independently and through ambiguity
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Experience working with globally distributed teams.
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Experience documenting B2B SaaS products.
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Experience with help center platforms such as Zendesk Guide, Pylon, Intercom or Articulate Rise, or similar tools.
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Experience with instruction design.
Level AI
Content
Level AI develops artificial intelligence solutions designed to enhance customer service operations. Their platform provides AI-powered tools for contact centers, focusing on real-time agent assistance, conversational intelligence, and automated quality assurance.
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