Original listing text, shown exactly as published by the company.
What You Will Be Doing
- Responsible for-profit management - must examine department financial statements,
including expenses and revenue, to ensure the department's profitability
- Develop and maintain a culture that values excellent customer service through effective
training, supervision, coaching and talent management of a champion winning team
- Review and implement Service Centre policies and procedures that improve the customer
experience through high quality service and rapport building
- Develop and implement a long-term strategy and action plan to attract and retain customers
- Ordering parts with company and OEM guidelines
- Knowledge of parts pricing procedures
- Understand and maintain OEM & Aftersales warranty platforms and process
- Establish and maintain good relationships with wholesale customers
- Professionally and effectively resolve customer and employee complaints and concerns
- Ensure compliance with Health and Safety and all other workplace regulations and policies
- Oversee multiple Service and Parts departments and ensure that the department is properly
staffed, providing coverage during all scheduled business hours
- Maintain an active parts and accessories inventory with appropriate days of supply,
minimizing obsolescence and improving turnover rates
- Develop and grow external (CP/W) parts and accessories sales including wholesale accounts
- Ensure compliance with 401 and OEM policies and procedures such as to maintain accurate
warranty 10 bin, clean and presentable merchandising areas including parts storage.
- Ensure the highest level of customer satisfaction
- Report any non-compliant issues directly and immediately to the management
- Manage cash and credit/debit receipts per company policy
- Manage the Reynolds system and ensure that all parts orders are properly received, tracked,
stored, and invoiced accurately
- Perform physical inventory counts as required which may be required during off business
hours
- Other duties as assigned by Management & Executive Team
What You Bring to the Table
- 12 Grade Diploma or GED
- Minimum 5 years experience in the automotive service industry
- Minimum of 3 years of management experience in the automotive industry
- Excellent communication, interpersonal and time management skills
- Ability to adapt to a changing environment and meet deadlines
- Strong computer & leadership skills
- Automotive Technician’s License is an asset
- Good communication skills and attention to detail
- Must have the ability to multi-task and work under pressure
- Must be willing to be flexible with work schedule
