Original listing text, shown exactly as published by the company.
What You’ll Do
Social Media Engagement & Community Management
- Actively engage with audiences across Instagram, TikTok, YouTube, X (Twitter), LinkedIn, Facebook, and other relevant platforms.
- Respond to comments, direct messages, and community discussions in a timely, professional, and on-brand manner.
- Foster positive conversations, trust, and loyalty within BJAK’s online communities.
- Monitor brand mentions, tags, and conversations to ensure consistent engagement and reputation management.
Content Support & Execution
- Support daily content publishing and scheduling across social platforms.
- Collaborate with content, design, and video teams to ensure smooth execution of social content.
- Adapt messaging and tone to fit different platforms and audience segments.
- Surface community insights, FAQs, and trending topics to inform future content ideas.
Performance Monitoring & Insights
- Track basic engagement metrics such as comments, shares, saves, sentiment, and response time.
- Identify recurring audience questions, feedback, or concerns and share insights with internal teams.
- Support reporting on engagement performance and community growth.
Cross-Functional Collaboration
- Work closely with Marketing, Brand, PR, and Customer Support teams to align communication and escalation processes.
- Coordinate with Customer Support to handle inquiries or complaints that require deeper follow-up.
- Assist during campaign launches, promotions, or announcements to ensure active audience engagement.
Reputation & Customer Interaction
- Help maintain BJAK’s brand reputation through thoughtful, empathetic, and brand-safe communication.
- Escalate sensitive issues, negative sentiment, or potential crises promptly to relevant stakeholders.
- Turn community feedback into actionable insights for product and communication teams.
The Right Fit Has
- Bachelor’s degree in Marketing, Communications, or a related field.
- 2–4+ years of experience in social media engagement, community management, or digital marketing.
- Strong written communication skills in English (additional local languages are a plus).
- Familiarity with major social media platforms and online community dynamics.
- Empathy, patience, and strong people skills when engaging with diverse audiences.
- Detail-oriented, responsive, and comfortable working in a fast-paced environment.
- Experience in fintech, insurance, tech, or customer-facing brands is a plus.
