Software Engineering Manager

About the Role

As our Software Engineering Manager, you will lead a team of engineers building and scaling the services that power CSC Generation's Retail Service Cloud — the technical backbone shared across 13+ brands. This role exists because we are growing fast and need a hands-on technical leader who can drive architectural decisions, ship meaningful features, and raise the bar for engineering quality across the platform.

You will own a domain end-to-end: setting technical direction, managing the roadmap, mentoring engineers, and staying close enough to the code to debug, review, and build alongside your team. At the 6–12 month mark, success looks like a team that ships reliably, a domain that is measurably more scalable and maintainable than when you arrived, and a set of engineers who are growing under your leadership.

This is a lean team. You will own a lot, move fast, and make decisions with full end-to-end responsibility.

What You'll Do

Technical Leadership

• Serve as the technical owner for your domain or service within our Retail Service Cloud.
• Lead the design, development, and implementation of the technical roadmap — from building new features to scaling the platform.
• Identify and resolve complex technical challenges while ensuring performance, reliability, and scalability.
• Architect and implement frameworks that power upcoming projects.
• Modernize and optimize our technology stack by replacing legacy code and services.

Team Development

• Build and mentor a team of developers, driving productivity, growth, and engineering excellence.
• Act as the primary technical point of contact, clearly communicating decisions and pushing back on requests when necessary to maintain quality and focus.

Delivery & Operations

• Plan and manage sprints, triage tickets, and contribute to product roadmap discussions.

Required Qualifications

• 5+ years of software engineering experience, with at least 2 years in a technical lead or engineering management role with direct reports.
• Proficiency in modern frameworks and languages such as TypeScript, JavaScript, React, Node.js, Python, or Django.
• Demonstrated ability to be at least 50% hands-on — writing, reviewing, and debugging production code — while also managing a team and driving technical strategy.
• Experience owning a domain or service end-to-end: architecture decisions, roadmap planning, and delivery.
• Strong track record of mentoring engineers and improving team productivity and code quality.
• Comfort working in a fast-moving environment where priorities shift and decisions must be made with incomplete information.

Preferred Qualifications

• Experience building platforms or shared services in a multi-brand or multi-tenant retail or e-commerce environment.
• Familiarity with AI/ML tooling, prompt engineering, or integrating LLM-based features into production systems.
• Prior experience working in or alongside a platform team supporting multiple internal engineering customers.
• Background in modernizing legacy systems or leading platform migration projects at scale.