Original listing text, shown exactly as published by the company.
As our Solution Deployment Manager, you are part of our Implementation team, which plays a key role in onboarding seamlessly new customers: they are working cross department (Sales, Product and Customer Success) to understand and document client use cases and requirements and then translate them into set up and configuration of the 360Learning platform.
You will manage all phases of the implementation lifecycle, from sales turnover and kick off to handover to support. You will drive project management, define 360Learning platform architecture for our clients, facilitate integrations (flat files, API’s) and 3rd party apps, guide and provide assistance in order to ensure the successful deployment of their platform.
In addition, you will follow your customers' portfolio along their contract to increase product adoption, as well as to deliver Solutions complementary to the Product like platform audits.
Within 1 month, you will
- Become a Trello expert through our onboarding process
- Understand our product offering through training
- Master our platform and be able to support clients on basics requests through ticketing
Within 3 months, you will
- Start to onboard your own new clients
- Drive project management in order to ensure successful platform deployment from Kick-off meeting, regular touchpoints until handover to support
- Host functional and technical workshops with clients to support them in their platform customization and structuring
Within 6 months, you will
- Successfully ensure 360Learning platform deployment for new clients
- Successfully implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform to their technical environment & troubleshooting
- Be able to pitch the value of the 360Learning platform
- Develop repeatable and scalable processes to improve project quality and delivery
- Support Strategic customers all along their contract from un expertise standpoint
- Deliver Professional Services to our existing customers base
Within 12 months, you will
- Onboard another Solution Deployment Manager
- Contribute to our knowledge base to share best practices and lessons learned
- Work with our partner ecosystem to strengthen the services proposed to our clients
- Deliver platform audits to clients
- Deliver professional services proposed in our Professional Service catalogue
The Skills Set
- Minimum 3 years experience in a similar, preferably customer facing role (Technical Consultant, Technical Account Manager, Implementation Project Manager or Pre-sales Consultant)
- Previous deployment experience of SaaS products, ideally HR related
- Project management skills
- Understanding and experience working with APIs, SSO configuration & troubleshooting
- Solution-oriented, client-first mindset in everything you do
- Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders.
- Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations,
- Fluent French and very good English proficiency (level B2)
- Enthusiasm for our culture explained here
