Original listing text, shown exactly as published by the company.
The Role
Solutions Architects at Cape lead engagements with our federal customers. They deeply understand the privacy and security challenges that Cape is solving and are passionate about bringing our technology to federal customers. Solutions Architects collaborate closely with business development, engineering, product, sales, and marketing to ensure we’re building the right thing and delivering it the right way to customers doing mission critical work. Solutions Architects must be high ownership, creative, solutions-oriented individuals who aren’t afraid to dive deep into complex problems.
Here are some ways you’ll make an impact
- Own the engagement with a new/early customer. You’ll be boots on the ground working with our customers to understand their challenges and deploy our technology.
- Cultivate relationships at all levels of seniority. Understand the ground-level problems we’re solving. Burn through frozen-middle bureaucracies to clear a path to success. Create and deliver executive presentations to ensure buy-in from above.
- Work fluidly with product and engineering to ensure product direction aligns with our customers’ on-the-ground reality. You must be able to influence cross-team members to direct the appropriate resources to customer objectives.
- Responsible for leading product rollout and integration at customer locations, ensuring alignment between product development and operational requirements. Must serve as the on-site technical implementation point of contact, capable of independently adapting and deploying solutions, and effectively coordinating cross-functional teams to support customer objectives.
- In this role, you will need to demonstrate a high degree of interdependence. This means you'll be empowered to make decisions and lead initiatives, but you will also know when to leverage the expertise of our engineering and product teams to ensure successful execution. We want someone who understands the difference between a good idea and a great one worth pursuing. The right person will have the judgment to know when to bet big on a concept and when to walk away, conserving resources and effort for what truly matters.
Are you the candidate we are looking for? (Requirements for the role) You have
- A love for building things that matter.
- Bachelor’s degree in Computer Science or related field, or equivalent hands-on experience, including the ability to quickly develop and tailor scripts or technical solutions to meet customer deployment needs.
- Demonstrable understanding of networking fundamentals (IP addressing/subnetting, NAT, routing, switching, core network functions) and familiarity with network troubleshooting and diagnostic tools (e.g., Wireshark).
- Gritty technical skills. We don’t need you to be shipping code to prod. But you enjoy automating horrible tasks as necessary to make sure we deliver for our customers.
- Exceptional written and verbal communication skills.
- Adaptive and introspective; willing to learn, guide, lead and follow.
- Active U.S. TS/SCI clearance.
- Willingness to travel up to 75%.
- Based in DC. Relocation assistance available.
Bonus Points: (Some nice to haves for this role)
- Experience in cyber operations or telecommunications.
- Five years of experience working in customer-facing roles (account strategist, customer success, or related discipline), or equivalent government experience.
- Concrete examples of times you effectively cut through bureaucratic obstacles to achieve results.
- Domain experience with privacy, security, telco, or related fields.
- Experience in enterprise customer success, especially at early stage companies.
- Program and/or Project management experience in a post sales or implementation environment.
CompetenciesRole competencies
- Technical Expertise: Ability to quickly develop and tailor technical solutions to meet specific customer deployment needs. Demonstrable ability to lead product rollouts and integrations at customer locations.
- Business Acumen: ability to understand and use insight about the business environment to improve talent and business outcomes and contribute to Cape’s strategic plan.
- Problem Solver: anticipates and identifies problems; involves others in seeking innovative, simplified solutions; conducts appropriate analyses; searches for best solutions that have benefit within and/or outside the organization.
- Communication: actively listens; clearly and effectively shares information; demonstrates effective oral and written communication skills; seeks input from others; adapts communication to diverse audiences.
- Relationship Building: builds relationships with employees across all levels of the organization; demonstrable ability to manage interactions to provide service and support the organization; ability to work fluidly with Product and Engineering teams to ensure the product roadmap aligns with the customer's reality; knows when to make independent decisions and when to leverage internal technical experts for successful execution.
- Data Driven/Analytic Reasoning: The ability to interpret information to make business decisions and recommendations. Analyzes data with a keen sense for what’s useful. Analyzes specific technical challenges involving the customer - and the products we build - and offers solutions based upon best practices or research.
- Customer Centric: Values the importance of delivering high quality, innovative service to employees; understands the needs of the client; responds promptly and is accessible to them; follows through on commitments in a timely manner; maintains positive, long-term working relationships; assumes ownership of process issues and takes appropriate steps to mitigate problems. Gets consistently high feedback from stakeholders. Raises hand to help.
- Flexibility / adaptability: adjusts quickly to changing priorities, conditions, and challenges. Copes effectively with complexity and change. Is comfortable navigating ambiguity. Can handle business changes with ease and with a lack of frustration or feeling of defeat. Feels comfortable dealing with limited unknowns in an area they are well versed in. Adjusts quickly to changing customer requirements and shifting priorities in an early-stage company environment. Is comfortable navigating the ambiguity of high-stakes deployments and can pivot strategies without frustration.
- Ethical Practice: the ability to integrate core values, integrity and accountability throughout all org practices [shows up in maintaining confidentiality, acting with integrity, responding immediately to reports of unethical behavior, acknowledgment of mistakes, bias mitigation, etc.]
Cape-specific competencies
- Do Excellent Work
- Respect The Opportunity (each other, the user)
- Overshare
- Bias Towards Action
We offer competitive compensation that is geo-adjusted based on your location, along with meaningful equity so you share in the value you help create. Salary range for this role in Arlington, VA is $170,000-$190,000 depending on experience and interview performance.
