A remote Engineering Leadership role at iHerb.
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Original listing text, shown exactly as published by the company.
Team Leadership
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Content Operations
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Localization & Translation Operations
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Product Onboarding Operations
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Product Content Operations
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Build a high-performance operational culture focused on accountability, scalability, agility, innovation, and continuous improvement
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Coach and develop managers and operational leaders
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Drive organizational alignment and clarity across operational functions
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Establish operational performance metrics and service standards across operational teams
Operational Strategy & Process Optimization
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Lead operational strategy and continuous improvement initiatives across Commercial Operations
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Design and implement scalable workflows, governance models, and operational processes
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Drive operational standardization, SLA management, prioritization frameworks, and execution consistency
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Identify operational inefficiencies and implement scalable solutions leveraging automation, AI, and process optimization
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Establish operational KPIs, dashboards, reporting cadences, and executive visibility mechanisms
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Build scalable operational frameworks to support global ecommerce growth
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Partner with Compliance teams to stay current on regulatory changes impacting digital and e-commerce content, and implement necessary updates.
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Design scalable onboarding workflows and operational frameworks that improve efficiency, speed-to-launch, and partner experience
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Standardize operational processes across onboarding, content, and localization functions to improve consistency and execution quality
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Drive operational excellence initiatives across high-volume production and workflow-based teams
AI, Automation & Operational Innovation
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Lead the evaluation, implementation, and optimization of AI-enabled operational workflows and automation solutions
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Identify opportunities to improve efficiency, scalability, quality, and productivity through AI, automation, and emerging technologies
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Partner cross-functionally to modernize operational processes, knowledge systems, and workflow tooling
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Help define future-state operational models that leverage AI-assisted workflows and intelligent automation
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Drive adoption of scalable operational technologies and process innovation initiatives across teams
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Stay current on industry trends, AI advancements, and operational best practices relevant to ecommerce and workflow operations
Cross-Functional Workflow Leadership
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Partner cross-functionally with Product, Engineering, Merchandising, Marketing, Customer Experience, and Commercial teams to streamline operational execution
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Lead operational coordination for high-impact cross-functional initiatives
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Improve intake, prioritization, and workflow management processes across stakeholder groups
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Establish scalable operating rhythms and governance structures across teams
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Drive organizational alignment and clarity across operational functions
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Establish operational performance metrics and service standards across operational teams
The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.
Knowledge, Skills & Abilities
Required
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Experience leading operational teams in a high-growth ecommerce, marketplace, retail, or technology environment
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Proven success driving cross-functional operational transformation and process optimization initiatives
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Strong experience building scalable workflows, operational governance, and execution frameworks
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Demonstrated experience evaluating or implementing AI-enabled workflows, automation initiatives, or operational technologies
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Strong analytical, organizational, and problem-solving skills
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Experience leading managers and operational teams
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Excellent executive communication and stakeholder management skills
Generally requires 12+ years of experience in Business Operations, Commercial Operations, Ecommerce Operations, Operational Strategy, or related fields
Bachelor’s degree in Business, Operations, Technology, Engineering, or related field required. MBA or advanced degree preferred. Certifications or demonstrated experience in process improvement, operational transformation, AI/automation, or workflow optimization a plus
Judgment/Reasoning Ability: Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.
Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 25 pounds. Proper lifting techniques required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Fast-paced with fewer interruptions than a typical office environment.
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Remote setting that combines professionalism with a casual atmosphere.
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Home Office environment, providing flexibility and comfort
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Communication tools tailored for remote work, including video conferencing, chat platforms, and project management software.
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Flexibility to accommodate extended work hours as needed
#LI-JC1
The anticipated pay scale for this position can be found below, however the pay range applicable to you may vary by geographic location based on where the job is located or where you work. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc. iHerb, LLC is a multi-state employer and this pay scale may not reflect positions that work in other states or locations.
Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies. Employees will enjoy paid holidays throughout the calendar year. Eligibility requirements for these benefits will be controlled by applicable plan documents.
es pursuant to eligibility and performance criteria defined in the respective plan documents and policies.
iHerb
Engineering Leadership
44 open roles on Sydicom
iHerb is a global e-commerce retailer specializing in health, wellness, and natural products. The company offers a wide selection of vitamins, supplements, groceries, and beauty items through its online platform. iHerb is known for its extensive catalog and international reach, serving customers worldwide.
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