Sr HR Associate - Shared Services

About The Position

As a Sr. HR Associate, Shared Service Centre in a fast-growing company, you will have responsibility for supporting professionals we engage on behalf of our clients throughout the region and assisting in the administration of the back-end HR Hire to Retire Processes that support the infrastructure of our international entities. We are looking for someone with experience throughout Americas region.

What You Will Do

Support key employee life cycle processes: onboarding, contract review and supporting payroll and benefits enrollment.

Organize and maintain employee records via our proprietary Platform: input, update and maintain customer & professional personal data, process various forms related to documenting human resources activities such as new hire, change of status, benefits, terminations, etc.

Carry out audits and checks on data changes to ensure accurate and timely payment for the professionals

Participation in the continuous improvement of HR processes and assist in maintaining standard operating procedures and policies up to date

Communicate effectively both verbally and in written form with professionals and our customers to explain and resolve queries and concerns (via email, phone and other means of communication)

Communicate and liaise with GP partners/vendors, including insurance vendors, local service providers, pension providers

What We Are Looking For

Minimum Requirements

2-4 years of HR operations experience

Proficient in both written and verbal English & Spanish

Resourceful, problem-solving aptitude and thorough knowledge of HR procedures and policies

Strong administration background

Literacy with MS Office

Shared Services experience supporting Americas region

Self-motivated and comfortable working independently in a fully remote setup.

Strong organizational skills with the ability to prioritize tasks and manage multiple deadlines effectively.

Ability to work in international team comprised of team members in different locations and from different cultures and backgrounds

Preferred Qualifications

Portuguese and/or French language, not mandatory but this would be a plus.

General Knowledge of LATAM/America labor registration ( Colombia, Peru and Brazil is preferred)

Technology & Systems Expertise : Case Management, HR/Payroll and Ticketing Tools.

Multi-Country & Compliance Knowledge

Shared Services Environment: 2+ years of experience working specifically within an HR Shared Services Center (HRSSC), Global Business Services (GBS), or a centralized call center environment.

Vendor Management: Experience coordinating with third-party vendors for background checks, payroll processing, or health insurance enrollment.

High Attention to Detail: A "right first time" approach to handling sensitive data entry (such as salary adjustments or contract amendments) where minor typos have large consequences.

Our ranges are established using objective market benchmarking data for this level of work. Final placement within the range is determined by gender-neutral criteria, including the candidate's relevant skills, experience, and specific qualifications for the role.

Actual compensation for this position may vary and will depend on multiple factors such as relevant qualifications, experience, education, and geographic location. For Full-Time Regular Employees, this position is also eligible for additional compensation as follows:

Sales Roles: This position is eligible for a commission structure in addition to base salary.

Non-Sales Roles: This position is eligible for an annual bonus which is paid dependent on various factors, including and without limitation, individual and company performance in addition to base salary.