Sr. Product Manager - Commerce Operations

What You'll Do

• Own the Commerce Operations Roadmap: Define and drive the end-to-end product vision across HighLevel's full operations surface - Orders, Subscriptions, Transactions, Inventory, Fulfillment, Taxation, Coupons, and Gift Cards — ensuring each domain is built as a composable, reliable primitive that serves the platform as a whole.
• Build the Subscription Lifecycle: Own how plans, entitlements, renewals, upgrades, downgrades, pauses, and dunning flows work across the platform - building subscription management that handles the full complexity of real SMB billing, from simple recurring charges to tiered, usage-based, and trial-gated plans.
• Define the Ledger & Internal Accounting Layer: Lead the product definition and build of HighLevel's internal accounting layer — the authoritative system of record for every money-in and money-out event - designed from day one as the foundation for embedded accounting that keeps businesses running their books inside HighLevel.
• Enable Third-Party Accounting Compatibility: Design the integration surface that allows users who prefer external accounting software to sync HighLevel commerce data seamlessly - ensuring field mapping accuracy, reconciliation reliability, and a sync experience that requires zero manual intervention.
• Own Order Management & Fulfillment: Define how orders are created, modified, fulfilled, partially fulfilled, returned, and cancelled - building the state machine and merchant-facing workflows that make order operations reliable across every commerce surface, from storefronts to invoices to subscriptions.
• Build for Variable Granularity: Ensure every operational entity - order, fulfillment event, invoice, subscription, payment — is optional and composable. A business running on invoices alone and a business running a full order-fulfillment-invoice-payment chain must both be fully supported, with frictionless paths between granularity levels.
• Lead Inventory Management: Define the inventory layer - stock levels, reservations, adjustments, multi-location support, and low-stock signals - ensuring the platform correctly tracks physical goods across the full commerce lifecycle and exposes inventory state to every consuming surface.
• Shape Taxation & Compliance Infrastructure: Own the product strategy for tax calculation, tax code mapping, and compliance — across transaction types and geographies - ensuring HighLevel handles tax obligations correctly as merchants operate in multiple regions and as the platform expands internationally.
• Define Coupons, Promotions & Gift Cards: Build the discount and gift card infrastructure - coupon creation and validation, promotion rules, gift card issuance and redemption, balance tracking - ensuring these tools are expressive enough for merchant needs while enforcing correct financial accounting at every step.
• Own the Developer & Marketplace API Surface: Define and own the public API layer that external developers, agencies, and marketplace partners consume - ensuring commerce operations APIs are well-designed, stable, versioned, and expressive enough to support the full range of third-party integration and build use cases.
• Drive Cross-Functional Platform Alignment: Collaborate with the PIM, Documents, Onboarding, and Payments teams to ensure the operations layer exposes the primitives they depend on - and that operational events such as order placement, invoice issuance, and subscription renewal trigger the correct downstream behaviors reliably and consistently.

What We're Looking For

• 7+ Years of PM Experience: Proven track record in platform or infrastructure product management at high-growth SaaS companies, with significant exposure to transactional or financial systems.
• Commerce Operations Depth: Deep familiarity with order management, subscription billing, inventory, fulfillment, and transaction or ledger systems - understanding both the underlying data models and the merchant workflows built on top of them.
• Financial Systems Fluency: Comfort reasoning about ledger mechanics, double-entry accounting concepts, reconciliation requirements, and the data integrity standards of systems that carry financial truth for real businesses.
• API & Developer Platform Thinking: Experience building and owning public APIs consumed by external developers — with a strong grasp of contract design, versioning strategies, stability guarantees, and what makes a developer experience genuinely good.
• Platform-First Mindset: Demonstrated ability to design products as shared infrastructure - defining clear contracts, managing internal teams as stakeholders, and consistently prioritizing long-term extensibility over short-term feature velocity.
• Bias for Ownership: Comfortable holding the thread across a broad, interconnected domain without letting complexity become an excuse for slow decisions. Sets direction and drives execution independently.

What you'll get

• Strategic Centrality: Own the operational core that every other commerce surface depends on - a role with platform-wide impact, visibility across every team building on HighLevel's commerce infrastructure, and a direct line to the company's system-of-record ambition.
• High Ownership, Low Bureaucracy: Join an already-assembled engineering and design team and take full ownership of a mission-critical layer, with the autonomy to define the roadmap and drive execution at the pace HighLevel operates.
• Scale: Build the operational infrastructure that powers commerce for over a million businesses across 150+ countries, and define the accounting and developer API layer that will shape how HighLevel's commerce ecosystem grows over the next decade.