Sr. Project and Program Manager

Responsibilities

Lead end-to-end project and program management for integrated marketing initiatives, including multi-phased and ambiguity-heavy workstreams

Maintains capability to support with intake, triage, prioritization, and scoping for new project requests, partnering with Marketing leadership to assess feasibility, identify opportunities to leverage existing assets, and ensure work aligns with business priorities and available resources.

Manage cross-functional stakeholders in prioritization conversations and decisions.

Leverage Asana to manage scope, sequencing, timelines, dependencies, and tradeoffs across multiple teams to keep work aligned to business goals and launch requirements

Serve as a central point of contact and trusted cross-functional partner across Creative, Growth, Partner Marketing, Product, Client Success, and other functions as needed

Proactively identify risks, bottlenecks, resource constraints, and process gaps, and drive resolution plans before issues escalate

Create and maintain project- and program-level documentation that improves visibility, consistency, and execution quality across the PM function

Recommend and help implement improvements to intake, routing, workflow design, templates, and other operational standards based on patterns observed during execution

Support adoption of scalable systems and ways of working across Consumer Marketing, including ongoing process evolution and change management efforts

Use AI tools to improve efficiency in planning, documentation, synthesis, and workflow execution while maintaining strong judgment and quality standards

Qualifications

5-8 years of experience in project, program, or PMO management, and marketing operations – preferably in creative operations or closely related disciplines

Demonstrated experience independently leading complex, cross-functional projects and programs from intake or kickoff through delivery

Strong knowledge of creative and marketing workflows, including planning, reviews, production, and launch coordination

Experience collaborating with multiple stakeholders across marketing functions (e.g., channel, strategy, brand)

Proficiency with Asana or similar project management tools

Strong problem-solving, communication, and organizational skills, with the ability to operate effectively in a fast-paced, matrixed environment

Familiarity with intake systems and traffic coordination models

Experience supporting marketing campaign frameworks and asset roadmaps

Experience creating scalable documentation, templates, playbooks, or workflow improvements that support team consistency and operational maturity

Proven experience using AI tools to improve efficiency in project planning, documentation, workflow design, or operational analysis

Comfort working in organizations undergoing workflow or tooling transitions

Experience in healthcare, tech, or highly regulated industries a plus (not required)

PMP or equivalent project management certification (not required)

Physical/Cognitive Requirements

Prompt and regular attendance at assigned work location.

Ability to remain seated in a stationary position for prolonged periods.

Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment.

No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required.

Ability to interact with leadership, employees, and members in an appropriate manner.