Original listing text, shown exactly as published by the company.
The Role
The Senior Salesforce Administrator is responsible for the administration, optimization, support, and continuous improvement of the Salesforce platform and related integrated systems. This role serves as a senior technical resource within the Salesforce CoE, providing advanced platform administration, automation, security management, troubleshooting, release support, and user enablement across critical business processes.
The Senior Salesforce Administrator partners closely with business stakeholders, product owners, developers, architects, QA teams, and other IT functions to deliver scalable Salesforce solutions aligned with organizational goals. This role leads complex configuration initiatives, supports production operations, mentors junior administrators, and contributes to platform governance, best practices, and long-term roadmap planning.
The ideal candidate combines deep Salesforce platform expertise with strong analytical, communication, and problem-solving skills and demonstrates the ability to balance operational support with strategic platform enhancement initiatives.
What You’ll Do
Salesforce Administration & Platform Management
- Administer and maintain Salesforce environments, including Sales Cloud and related applications
- Configure and support custom objects, fields, record types, page layouts, dynamic forms, validation rules, approval processes, and Lightning applications
- Create and maintain advanced automation solutions using Salesforce Flow and declarative platform capabilities
- Manage users, profiles, permission sets, role hierarchy, sharing rules, queues, and security configurations
- Monitor platform performance, storage utilization, system health, and adoption metrics
- Perform routine platform maintenance, cleanup, and technical debt reduction activities
Production Support & Issue Resolution
- Provide Level 2 and Level 3 support for Salesforce-related incidents, service requests, and enhancement requests
- Troubleshoot system issues, data inconsistencies, automation failures, integration errors, and user-reported defects
- Coordinate root cause analysis and resolution activities across technical and business teams
- Ensure timely incident resolution and adherence to established SLAs
Solution Delivery & Collaboration
- Partner with business stakeholders to gather, analyze, and document functional requirements
- Translate business requirements into scalable Salesforce solutions using declarative and low-code capabilities
- Collaborate with developers, architects, QA analysts, and integration teams during project execution
- Participate in backlog refinement, sprint planning, solution reviews, and release activities within Agile delivery frameworks
- Support system testing activities including unit testing, UAT coordination, defect tracking, and deployment validation
Data Management & Integrations
- Perform data imports, exports, cleansing, deduplication, validation, and migration activities using approved tools
- Support integrations between Salesforce and third-party applications
- Assist in monitoring integration health, troubleshooting synchronization issues, and validating data integrity
- Maintain awareness of enterprise data governance and security standards
Release Management & Governance
- Support deployment and release processes utilizing CI/CD and DevOps tools
- Maintain documentation related to system configuration, release notes, operational procedures, and user guidance
- Participate in Salesforce release readiness activities and evaluate new platform capabilities
- Recommend process improvements, governance enhancements, and optimization opportunities
Leadership & Mentorship
- Serve as a mentor and technical resource for junior Salesforce Administrators and team members
- Promote Salesforce best practices, documentation standards, and scalable configuration approaches
- Facilitate knowledge-sharing sessions and contribute to team capability development
- Escalate risks, blockers, and strategic concerns appropriately to leadership
What You’ll Bring
- Bachelor’s degree in Computer Science, Information Systems, Business, or related field; or equivalent combination of education and experience
- 5+ years of Salesforce Administration experience in enterprise environments
- Salesforce Administrator Certification required
- Strong hands-on experience with Salesforce Sales Cloud
- Advanced experience with Salesforce Flow, validation rules, formulas, reports, and dashboards
- Experience supporting production environments and managing platform enhancements
- Understanding of Salesforce security model including profiles, permission sets, roles, and sharing
- Experience with Agile delivery methodologies and SDLC processes
- Experience using DevOps and CI/CD tools such as Gearset, Copado, or DevOps Center
- Familiarity with data management tools such as Data Loader or XL Connector
- Strong analytical, troubleshooting, organizational, and problem-solving skills
- Excellent written, verbal, and interpersonal communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Ability to communicate effectively with both technical and non-technical stakeholders
- Must be able to read, write, and speak fluent English
Nice To Have
Preferred Qualifications
- Salesforce Advanced Administrator Certification
- Salesforce Platform App Builder Certification
- Experience with Salesforce CPQ and Advanced Approvals
- Experience supporting Marketing Automation platforms (Marketo, Eloqua, HubSpot, etc.)
- Familiarity with Apex, SOQL, Lightning Web Components (LWC), and Visualforce
- Experience with Salesforce sandbox management and release governance
- Familiarity with VS Code and source control concepts
- Experience with Financial Services, Professional Services Automation, or ERP-integrated Salesforce environments
- Exposure to enterprise integration platforms and APIs
Core Competencies
- Salesforce Platform Administration
- Business Process Analysis
- Data Management & Integrity
- Automation & Workflow Design
- Problem Solving & Troubleshooting
- Communication & Stakeholder Engagement
- Collaboration & Teamwork
- Continuous Improvement Mindset
- Technical Documentation
- Adaptability & Initiative
Performance Expectations
- Timely resolution of incidents and service requests within defined SLAs
- Delivery of scalable and maintainable Salesforce solutions
- High-quality system documentation and configuration standards
- Effective collaboration with stakeholders and technical teams
- Continuous identification of process and platform improvement opportunities
- Compliance with internal governance, security, and change management procedures
- Contribution to team knowledge sharing and operational excellence
Better Together
Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.
We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.
