Staff Product Manager - Product Information Management

commerce activity across the platform. Your mission is to lead a structural overhaul of our existing

catalog infrastructure and build a world-class PIM that handles physical products, digital goods, and

services at scale. This is not just the backbone of our Commerce charter; it is shared infrastructure

consumed by multiple adjacent product teams, and the decisions you make here will have platform-

wide impact.

What You'll Do

• Own the PIM Vision: Define and drive the end-to-end roadmap for HighLevel’s Product

Information Management system — from Items, Variants, and Catalog Items to Price Lists,

Units of Measure, and multi-channel price resolution logic

• Lead the Catalog Overhaul: Architect the migration from our existing catalog foundation to a

robust, extensible PIM that supports the full breadth of HighLevel’s commerce use cases

across product types and selling channels

• Design for Multi-Team Consumption: Define clear API contracts and data models that

serve not just the Commerce team, but adjacent teams building service-based and

subscription-based product experiences — ensuring every consumer can reliably depend on

PIM as a platform

• Drive Cross-Functional Alignment: Lead structured collaboration with engineering, design,

and partner product teams to ensure PIM capabilities meet requirements across all consuming

surfaces, resolving conflicting priorities with clarity and conviction

• Shape Pricing Infrastructure: Own the strategy for multi-currency, rule-based, and channel-

aware pricing — ensuring the right price resolves correctly at every point of sale across all

storefronts and channels

• Champion the Merchant Experience: Translate complex catalog management requirements

into intuitive workflows that allow merchants across industries — from physical goods retailers

to service providers — to create, organize, and manage their offerings with ease

• Set the Platform Standard: Establish foundational patterns and best practices that make the

PIM a reliable, scalable service other teams can confidently build on, including documentation,

versioning, and deprecation protocols

• Influence the Broader Commerce Roadmap: Partner with peer PMs across the Commerce

team to ensure PIM investments are sequenced in a way that unlocks compounding value

across the platform

What We're Looking For

• 10+ Years of PM Experience: Proven track record in product management with significant

time spent in platform or infrastructure roles at high-growth SaaS or technology companies.

• Catalog Systems Expertise: Deep familiarity with how catalog and product information

systems work — including SKU management, variant modeling, pricing strategies, and multi-

channel distribution. Experience with multi-tenant or marketplace catalog infrastructure is a

strong advantage

• Platform & API-First Thinking: Demonstrated ability to design products that serve as shared

infrastructure — defining APIs and data contracts with multiple downstream consumers in

mind and treating internal teams as first-class customers

• Data Modeling Intuition: Comfort reasoning about complex data models and understanding

the downstream implications of schema decisions on product behavior, performance, and

long-term extensibility

• Cross-Functional Influence: Ability to drive alignment across multiple product and

engineering teams without direct authority, and to balance competing requirements from

internal consumers using a clear, principled framework

• Bias for Ownership: Comfortable operating in ambiguous, high-stakes environments with the

confidence to define direction and drive execution independently, without waiting for problems

to be fully structured before acting

What You'll Get

• Platform-Level Impact: Opportunity to build the foundational infrastructure that powers

HighLevel’s entire commerce ecosystem. The decisions you make will shape the platform and

the merchant experience for years to come

• High Ownership Environment: Join a strong, already-assembled engineering and design

team with full autonomy over vision, roadmap, and execution for a mission-critical system at

the heart of our commerce strategy

• Scale: Influence how over a million businesses across 150+ countries create and manage…