Staff Site Reliability Engineer

The Role

At Ro, our mission is to provide world-class healthcare by putting patients first - and that mission depends on reliable, secure, and scalable systems. As a Staff SRE on the infrastructure team, you’ll sit at the core of that effort: owning the reliability of our production systems, hardening infrastructure and building tools that empower our engineers to ship safely and confidently.

You will work across teams to drive uptime, performance and observability – partnering closely with product, platform and security engineers.

From designing resilient systems to shaping incident response practices, this is a role for engineers who thrive on impact and care deeply about operational excellence.

What You'll Do

• Design and implement resilient infrastructure to support high availability at scale
• Build and contribute to tools and platforms that streamline deployment, monitoring and recovery of systems
• Drive incident response and harness learnings, leading efforts to minimize downtime and improve MTTR
• Partner with engineering teams to bake best practices for reliability, resilience and observability into services
• Automate infrastructure workflows using IaC and other cloud native tools
• Champion a culture of operational excellence, guiding engineers through reliability practices and raising the bar across the engineering org

What You’ll Bring to the Team

• Deep understanding of systems and infrastructure, with experience operating distributed services in production. We are mostly in AWS and leverage a lot of its primitives - EKS, RDS, Route53, S3, Elasticache to name a few
• Strong programming and automation skills using Go (bonus points for Python)
• Proficiency with infrastructure as code - Terraform / Pulumi
• A passion for observability, with hands-on experience in metrics, logging, tracing using Datadog
• Strong cross-functional communication, able to collaborate with product, platform, security and other teams
• An operational mindset that puts reliability and resilience as a core product requirement
• A mission-driven attitude, motivated by the opportunity to make healthcare better.

We’ve Got You Covered

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance…