Original listing text, shown exactly as published by the company.
Responsibilities
In this role, you’ll
- Own and grow a portfolio of strategic non profit and healthcare accounts with accountability for net-new bookings, expansion, and long-term revenue growth.
- Develop deep, trust-based relationships with executive stakeholders and key decision-makers by understanding each organization’s mission, funding model, priorities, and technology ecosystem.
- Create and execute multi-year strategic account plans that align Twilio.org solutions to customer outcomes, social impact goals, and digital transformation initiatives.
- Identify, qualify, and close new opportunities while also driving expansion within existing accounts through cross-sell, upsell, and programmatic growth plays.
- Act as a trusted advisor to customers by mapping Twilio capabilities to real-world impact use cases (e.g., citizen engagement, crisis response, access to services, fundraising, and community outreach).
- Leverage your non-profit and healthcare vertical expertise to design scalable engagement models that amplify reach and measurable outcomes.
- Partner with Twilio’s ecosystem (resellers, SIs, and nonprofit networks) to unlock co-sell motions, funding pathways, and broader market access.
- Maintain a healthy, forward-looking pipeline that balances near-term wins with long-term strategic opportunities.
- Deliver accurate forecasting and pipeline visibility using Salesforce and established sales rigor.
- Collaborate cross-functionally with product, solutions engineering, finance, legal, and marketing to build compelling business cases and accelerate deal execution.
- Continuously refine territory and account strategies based on market trends, funding cycles, policy changes, and customer feedback.
- Serve as a voice of the customer internally, influencing Twilio.org programs, offerings, and GTM strategy
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required
- At least 8+ years experience in sales or consulting with a focus on non-profit/social impact accounts and/or Healthcare accounts
- 8+ years experience selling complex, technical products or relevant customer-facing experience in consulting
- Deep experience in a partner ecosystem/experience co-selling with partners (fulfillment, delivery, SIs, etc)
- Ability to influence and build relationships with people across all levels and organizations internally and externally, with extensive relationship building/management management experience at the C-level.
- A passion for doing good and using technology to make a difference in the world. The ability to use that passion to support customers working in complex situations supporting people in need globally.
- Experience selling to enterprise customers with complex business and technology needs.
- Extensive experience formulating a partnership vision, strategy, and execution plan.
- Technical ability to understand software and recognize areas of product integration, discuss product roadmaps, and engage with product managers.
- Technically savvy, experienced with the cloud, APIs, communications and enterprise software.
- Technical solution selling experience working with real customers, listening to them, and solving problems.
- Proven experience starting from scratch to develop, negotiate and structure complex deals.
- Passionate about technology and its ability to have a meaningful impact on the world.
- Great at execution: results-driven, detail-oriented, organized self-starter.
- Excellent at teamwork and cross group collaboration.
- Creative, critical and solution-first thinker with client service mentality.
- Experience in accurate and detailed business forecasting.
- Exceptional oral and written communication skills, with an ability to speak effectively to business development leaders, executives, product managers and engineers.
- Can handle multiple projects and priorities in an extremely fast paced environment
Desired
- 5+ years of experience working in technology in a revenue generating role.
- Experience with fulfillment & resell partners to decide the best path forward to deal execution.
- Knowledge of how to utilize partners on customer implementations, support and to open new revenue opportunities.
- Understands how to leverage and coordinate partners in deal support on RFP and RFI situations.
- Maintains active relationships with key partner executives to reinforce Twilio’s position with customers and in the market. Identify ways to maximize value for all parties.
- Comfortable solutioning use cases to drive joint messaging with partners to customers and prospects.
- Working knowledge of the State/Local Government and Higher Ed market and how partners can be leveraged to navigate and accelerate deal
Location
This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.
