Strategic Sales Manager

What you’ll do

• Intake & Consultation Team Leadership: Lead and manage a team of 11+ intake and consultation specialists. Set clear daily expectations, run team huddles, monitor call performance, and conduct weekly coaching sessions to maintain focus, motivation, and accountability.
• Sales Strategy & KPI Management: Develop and implement structured sales processes, call scripts, and follow-up protocols. Track key performance metrics, including call volume, consultation bookings, show rates, conversion percentages, and follow-up success rates.
• Training & Coaching: Provide consistent one-on-one and group coaching to enhance team members’ sales skills, including objection handling, tone, urgency, and empathy. Create a culture of continuous learning and improvement to increase conversion rates.
• Lead Management & Coordination: Collaborate with the marketing department to ensure a steady and quality flow of leads. Manage distribution, response times, and follow-up sequences to ensure no opportunity is missed.
• Reporting & Performance Visibility: Build and maintain sales dashboards and reports that summarize team performance. Present data-driven insights to leadership and implement improvement plans where results lag.
• Event Representation & Community Engagement: Attend community events, expos, and partnership programs as the firm’s representative. Network with potential clients and referral partners to promote Serving Immigrants’ mission and generate new business opportunities.
• Systems Optimization & Process Improvement: Identify bottlenecks in the intake and consultation process and design scalable solutions. Introduce or refine systems to improve scheduling, lead tracking, and client communication efficiency.
• Cross-Department Collaboration: Work closely with operations and legal teams to ensure a smooth transition from initial intake to signed client. Maintain communication between departments to deliver a seamless client experience.

What we’re looking for

• Experience: 3+ years of proven sales experience, including at least 2 years in a leadership or training capacity. A background in managing sales or intake teams in high-volume, service-based environments such as law firms, call centers, or professional services is strongly preferred.
• Sales Expertise: Demonstrated success in driving conversions, building rapport with clients, and maintaining energy in a fast-paced sales environment. Skilled in balancing high call volume with personalized client engagement.
• Coaching & Leadership: Experienced in training, mentoring, and motivating team members to reach performance goals. Promotes accountability, consistency, and ethical selling practices across the team.
• Strategic & Process Thinking: Adept at designing, refining, and executing sales processes that align with overall firm objectives and enhance client experience. Focused on long-term growth through structure and repeatable success systems.
• Data-Driven Management: Confident in tracking and analyzing KPIs, performance dashboards, and conversion reports. Uses data insights to identify trends, coach effectively, and improve outcomes.
• Bilingual Communication: Bilingual English/Spanish communication is required. The ideal candidate can communicate clearly, professionally, and empathetically in both spoken and written English and Spanish.
• Ethics & Integrity: Committed to transparent, honest sales practices that prioritize client trust and compliance. Skilled in maintaining professionalism even in high-pressure situations.
• Event Representation: Comfortable attending and presenting at community events, conferences, and expos. Capable of speaking confidently to diverse audiences and representing the firm’s mission with enthusiasm.
• Remote Team Leadership: Proven ability to lead, support, and evaluate remote teams through structured communication, clear expectations, and regular accountability practices.

Why you should work here

• Mission-Driven Firm: Your work supports a practice dedicated to helping immigrants build safer, more prosperous lives, with integrity, compassion, and legal excellence.
• Growth Opportunity: Join a rapidly scaling law firm where your leadership can shape systems, drive results, and grow into senior strategic roles.
• Leadership Role: Step into full ownership of the firm’s intake and sales function, bringing clarity, structure, and momentum to a critical department.
• Collaborative Culture: Work alongside visionary leaders who prioritize communication, accountability, and meaningful impact, both for clients and the team.
• Diverse Team: Thrive in a multicultural, bilingual environment where inclusion is practiced daily and client connection is at the heart of everything.