Structured Operations Support Specialist

The Role

Purpose of the role

We are seeking a structured, critical-thinking Operations Specialist who thrives in a vibrant, hands-on and fast-paced environment. This pivotal role reports directly to the Operations Manager and will be the driving force behind maintaining smooth daily operations, supporting our Consulting team.

Team

In our Operations team, we get things done and enable everyone in the organisation to get things done too. Our Operations team covers a broad range of areas, including finance, administration, IT, compliance and strategic initiatives.

We provide support to our ever-growing team of Consultants and contribute to the effective delivery of projects by managing, maintaining and executing operational and administrative tasks, developing and managing operational processes and systems, identifying optimisation opportunities and driving improvement initiatives.

Your top objectives

• To provide daily support by addressing our consultants’ requests and executing Laminar Operations processes
• To identify improvement opportunities in our operations and drive improvement initiatives
• Be able to critically think through problems and come up with structured solutions
• As part of our Operations team, you will work closely with the different areas within Operations and other departments to optimise workflows, develop and refine processes

Your top 5 responsibilities

Consultants Support: You will be the go-to person in answering and supporting our consultants’ questions and requests, helping them get up to speed and deliver the best value to our projects

Project and Systems Setup: You will get the ball rolling by setting up the systems and assets necessary for projects to start

Customer systems management & contract review and compliance: you will set up and manage our registration in customer systems and ensure we comply with our clients' administrative requirements. You will support the review of new project contracts, NDAs, travel insurances, certifications, highlight potential risks and ensure compliance with our standards

Cross-functional collaboration & process improvement: you will be part of our Operations team, working together in developing and managing scalable processes and systems, spotting new improvement opportunities and driving improvement initiatives

Develop everyone: maximise the development of yourself personally and professionally, and educate our team to improve as well

Your Capabilities

You are methodical, thorough, with a great sense of ownership, great attention to detail and strong analytical skills.

You can understand the big picture (problem concept) and have the ability to break any problem into small, actionable chunks.

You think in systems and are naturally inclined to convert repetitive tasks into processes.

You have excellent communication and interpersonal skills to effectively interact at all organizational levels.

You are self-driven and passionate about learning and constantly developing yourself.

This role would suit an engineering, science or business graduate (or recent graduate)

As a candidate, you should have

Must-Have (The fundamentals)

You know how to automate manual tasks with tools such as Make, Zapier, n8n, Power Automate

You use AI tools daily to streamline your work and increase your effectiveness

Ability to think critically and solve problems in a structured way

You have a service-oriented attitude.

You are a systems-thinker with a focus on accuracy and compliance.

You have high self-agency and a strong ownership mindset.

Communication: Precise and structured communicator, both written and verbal in English

Leadership: Desire to, and the ability to, work autonomously in a highly collaborative yet fully distributed, global team environment (get-things-done)

Impact: Strong desire to solve tough problems and share learnings with others

Nice to Have (If you don’t have it now you will after joining)

Experience in an operational or support role, where you had to follow and contribute to set up of operational processes

Able to autonomously set up and manage automated workflows and AI-based solutions and create high-quality standard operating procedures

Communication: Assertive communicator, able to influence and gain buy-in from peers and senior leaders

Leadership: Ability to effectively work autonomously and with self-motivation and self-direction

Impact: A track record of implementing scalable and repeatable solutions that had a significant positive impact

Laminar isn’t the place for you if any of the following is true

• You want an easy, chilled-out role without much challenge
• You like to be the smartest person in the room
• You don’t like continuously receiving honest candid feedback
• You prefer to do your own thing rather than work with a team

At Laminar we value diverse experiences and perspectives, empowering each member to contribute their unique expertise towards our collective success, so if you don’t think you meet all the criteria but still are excited about this role we encourage you to apply anyways!

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