Team Lead, Product Support

QUALIFICATIONS

Required

• 3+ years of experience in technical product support or customer facing technical roles, including hands on issue investigation and resolution.
• Demonstrated experience leading, mentoring, or guiding support team members while remaining actively engaged in day-to-day support work.
• Strong troubleshooting skills across software and hardware-based systems, with the ability to diagnose issues, identify root causes, and drive resolution.
• Experience coordinating support activities across teams to deliver a consistent and effective customer support experience.
• Ability to establish and improve support processes, metrics, and documentation to increase efficiency and reduce repeat issues.
• Clear, concise communication skills, with the ability to translate technical issues into actionable insights for diverse audiences.

Preferred

• 5+ years of experience in technical support, service operations, or related roles with increasing responsibility.
• Experience supporting products in regulated, clinical, or healthcare adjacent environments.…