Technical Account Manager - East Coast North America

About the Role

At Camunda, our Technical Account Managers (TAMs) are trusted technical advisors, partnering closely with our most strategic customers to help them turn their process orchestration vision into measurable business value. In this highly impactful role, you’ll be “in the boat together” with clients from day one – navigating technical challenges, providing expert guidance, and ensuring smooth adoption of our platform at scale. Success means building lasting relationships, accelerating customer outcomes, and making complex technology feel approachable for diverse teams. If you thrive on collaboration, love solving unique challenges, and are excited to empower companies across industries, we want you on our fast-growing, innovative Customer Success team.

What you'll be doing

• Team up with other TAMs in Camunda’s largest and most strategic enterprise customers and become the trusted advisor for them; leading them through all stages of their Camunda adoption journey
• Technical deep dive into platform architecture related aspects of the overall TAM service portfolio
• Guide the creation and execution of tailored technical adoption plans, designed to maximize business outcomes and ensure long-term success
• Deliver hands-on technical guidance, best practices, and advisory services to both business and technical stakeholders – from onboarding through ongoing operations
• Identify and remove execution risks by proactively conducting platform and solution health checks, facilitating escalation management, and advocating for customer needs internally
• Foster strong, collaborative relationships with cross-functional Camunda teams such as Customer Success Managers, Consulting, Support, Product, Engineering, Sales and Pre-Sales to drive measurable customer outcomes at scale
• Regularly spend time on-site with accounts for key milestone interactions to deepen partnerships and accelerate strategic initiatives

What you bring

• Ability and/or willingness to use our product.
• At least 3 years experience as a Solution Architect, Technical Account Manager or a similar role
• Strong background in architecting and deploying large distributed systems for mission-critical applications
• Relevant technical skills such as
• Kubernetes on CKAD or CKA level
• Hands on experience with at least one high-level programming language (Java, C#, Python, ..) and corresponding enterprise software frameworks
• Proven experience with large scale deployments on AWS, Azure, GCP or Openshift
• A proven aptitude for strategic thinking, innovative problem-solving, and tailoring software solutions to meet unique customer challenges and requirements.
• Hands-on experience in providing advisory services to technical and business stakeholders with the ability to communicate complex concepts clearly and persuasively to diverse audiences.
• Proven track record in building and maintaining strong, trusted relationships with technical and business stakeholders on all seniority levels.
• Willingness to spend time on-site with accounts (depending on account assignments, up to ~30% during certain periods)

Nice-to-haves

• Experience in enterprise automation, business process management, process orchestration, or robotic process automation
• Relevant industry certifications (CKAD, CKA, AWS Certified Solutions Architect, Azure Solutions Architect Expert, etc.)
• Familiarity with Camunda products

This role is an existing vacancy

#LI-SK1 #LI-DNI

What We Have to Offer

Compensation

We offer competitive, fair, and transparent compensation. Salary ranges are location-based, with Standard and Major markets (global tech hubs) reflecting local competition.

The Annual Total Target Cash (base salary + 100% variable target, where applicable) shown below spans from the minimum in a Standard market to the maximum in a Major market. Final offers depend on skills, experience, and location, and we typically hire in the first half of the range to allow room for growth:

• United States: $150,100.00 to $242,000.00
• United Kingdom: £94,200.00 to £155,000.00
• Singapore: S$186,400.00 to S$279,600.00
• Canada: to C$159,400.00 to C$262,100.00

If you’re based elsewhere, you’ll be hired via Remote.com (our global employer partner), and your Talent Acquisition Partner will provide a personalized Total Rewards Calculator after your first interview.

Equity: We also offer equity (where applicable) through our Virtual Stock Option Plan (VSOP).