Technical Account Manager, Financial Institution Partnerships

Responsibilities

• Lead the technical strategy and roadmap with financial institutions and fintechs. Identify key areas of improvement for all enterprise API integrations
• Intake requests from Product teams regarding discovery sessions, beta testing, and product launches
• Work with Partnership Managers to develop the “integration roadmap” / overall account plan and execute on strategies to drive those priorities
• Complete technical scoping, build and launch new API integrations
• Be the connective tissue between Plaid engineering, Plaid product teams, and data partners for all issues with outsized customer impact across all integration types.
• Document and communicate those technical and roadmap updates to necessary teams allowing Plaid to accurately adjust our planning and resources
• Provide clear technical direction on all aspects of Plaid’s institution integrations and products
• Establish and own external relationships with multiple levels of technical stakeholder from Engineers to CPOs / CTOs by validating and documenting their technical needs, business objectives, and metrics
• Be an advocate for innovation and early adoption of Plaid products / solutions available to fintechs and financial institutions
• Serve as the escalation point for technical incidents or issues that have surfaced higher than normal impact across Plaid support channels
• Help uncover additional opportunities that are aligned with our account management strategy and company goals

Qualifications

• 6+ years of experience in a client-facing and / or technology-focused role where business experience and technical acumen was combined
• Experience managing external relationships independently and building / executing technical strategies to make partners/clients successful with new technologies
• Excellent project management and communication skills with a strong ability to provide technical details to both technical and non-technical audiences alike, simplifying complexities in a concise / clear manner
• Have a deep / thorough understanding of APIs, databases, system infrastructures, and architecture
• Self-starter who takes initiative and possess strong troubleshooting skills with an ability to use deductive and inductive reasoning to guide customers through complex or escalated issues
• Ability to collaborate cross-functionally with different teams, levels of seniority, and influence structure / process to ensure everyone can meet their goals and timelines
• Ability to work under pressure, deadlines and navigate unexpected roadblocks

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.

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Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.