Original listing text, shown exactly as published by the company.
About the Role
We're looking for our first full-time Technical Enablement Manager to own training and product knowledge for Clay's customer-facing technical teams including: Product Support Specialists (PSS), Services, and Solutions Engineers (SE). You’ll own the systems, content, and training that help our technical teams ramp faster, service customers more effectively, and ultimately hit retention & adoption targets.
This is a ground-floor opportunity. You'll build the programs, own the content, and deliver the training that keeps our technical teams ramped, current, and confident as Clay's product evolves at pace.
You’ll be joining Clay’s Global Enablement team and working closely with CX, Product, and GTM leadership to make sure every technical hire and every tenured team member knows the product and can translate it into real customer impact.
Our technical teams partner directly with some of the most innovative companies in tech including OpenAI, Notion, and Canva, helping them unlock new ways to drive growth and measurable value through Clay.
What You’ll Do (Job Responsibilities)
- Design role-based onboarding programs for Support, Services, and Solutions Engineers that accelerate ramp time and build a consistent technical foundation.
- Lead live training sessions, product deep-dives, and hands-on workshops that help technical teams understand new features, workflows, and integrations.
- Translating new releases, workflow updates, and feature changes into clear, practical content and then delivering it directly to the teams.
- Develop and run certifications and knowledge checks that assess technical fluency, surface gaps early, and ensure teams are ready before they're in front of customers.
- Work across Support, Services, and Solutions Engineering leadership to understand where teams are struggling, what's changing on the ground, and what needs to be built, updated, or delivered.
- Capture and scale best practices from top performers into repeatable frameworks, troubleshooting guides, and coaching resources.
- Measure program effectiveness through ramp time, assessment scores, support quality, and team feedback to continuously improve programming.
We’d love to hear from you if
- You have 3–5 years in Technical Enablement, Customer Success, Solutions Engineering, or a similar role in a fast-paced SaaS environment.
- You’re a strong communicator and facilitator who’s comfortable running workshops, certifications, and executive-level conversations.
- You’re technically fluent and comfortable understanding data workflows, APIs, integrations, and automation concepts.
- You're familiar with the modern GTM tech stack (Clay, Apollo, Salesforce, etc.) and pick up new platforms quickly.
- You’ve built and scaled enablement programs including: onboarding, ever-boarding, certifications, and playbooks that improved adoption, retention, or expansion outcomes.
- You have experience building content and managing enablement systems (e.g., Notion, Gong, or an LMS) to centralize resources and measure adoption.
- You thrive in fast-paced, high-growth environments and know how to bring structure and clarity without slowing teams down.
- You’re curious, collaborative, and excited to partner across Product & GTM to ensure teams are equipped to drive growth.
