Technical Product Manager (TPM) – IT Infrastructure & Operations

What You'll Do

• Define and drive execution of infrastructure and IT operations programs aligned with business priorities
• Develop and maintain program roadmaps and delivery plans across IT domains
• Translate business goals into technical requirements, milestones, and deliverables
• Lead end-to-end program execution including planning, scheduling, and risk management
• Coordinate across teams including Identity (Active Directory), Email, Collaboration, Endpoints, and Back-office systems
• Drive initiatives such as migrations, upgrades, endpoint refresh, and identity modernization
• Ensure operational readiness and change coordination within ITIL frameworks
• Track program health, milestones, risks, and KPIs
• Facilitate agile ceremonies and cross-functional planning
• Communicate clearly with technical and business stakeholders
• Drive continuous improvement and automation initiatives

What It Takes

Education and Experience

• Bachelor’s degree in a technical field or equivalent experience
• 5+ years managing complex technical programs
• Experience working with Waterfall, Kanban, and Azure DevOps methodologies
• Experience in IT infrastructure or operations environments
• Demonstrated ownership of a product, feature set or domain from discovery through launch and adoption
• Experience working day-to-day with software engineers and designers in an agile environment, with a predictable shipping cadence

Knowledge, Skills, and Abilities

• Strong program management and execution skills
• Ability to manage cross-functional initiatives
• Understanding of enterprise IT infrastructure domains
• Experience in IT operations environments
• Strong written and verbal communication skills with technical and non-technical stakeholders
• Ability to balance technical, operational, and business priorities
• Proactive problem-solving and ownership mindset
• Able to create clarity in complex domains and build alignment without direct authority

What Makes You Standout

• Experience with Active Directory / Entra ID
• Familiarity with Microsoft 365 (Exchange, Teams, SharePoint)
• Experience with endpoint tools (Intune, SCCM, Desktop Central, JAMF)
• Exposure to ERP/HRIS systems
• Knowledge of cloud environments and ITSM tools
• Experience in digital manufacturing, B2B marketplaces, supply chain or e-commerce
• Exposure to complex operational environments where technology, people and process all need to work together

What's In It For You?

We offer a competitive salary and annual bonus opportunity