Technical Product Specialist (Platform & Infrastructure)

Main Responsibilities

• Proposal and Pre-Sales Support
• Review and respond to technical sections of RFPs, RFIs, and tenders, including compliance matrices and requirement tables.
• Develop technical narrative documents, high-level architecture diagrams, and BOMs based on customer infrastructure needs.
• Support preliminary infrastructure analysis, using available documentation and discussions to align proposed solutions.
• Coordinate with partners and resellers to ensure consistent, accurate technical contributions to joint proposals.
• Platform Product Marketing & Technical Content
• Draft and maintain technical product marketing materials, including platform capability summaries, technical datasheets, and implementation guides.
• Work closely with marketing and sales enablement to ensure technical accuracy in externally-facing materials.
• Contribute to internal technical content libraries to support proposal efficiency and consistency.
• R&D and Product Development Collaboration
• Provide structured feedback from the field to R&D on platform architecture, customer infrastructure trends, and product fit.
• Track and document underlying technology stacks used in the platform, including upcoming versions, version changes, licensing implications, and open source alternatives.
• Assist in defining, documenting, and validating non-functional requirements (e.g., compatibility, scalability, usability, accessibility, reliability, extensibility, performance, and maintainability).

Qualifications

• 3+ years in technical product management, systems engineering, technical pre-sales, or platform documentation roles.
• Strong understanding of IT infrastructure and software architecture, particularly in open source stacks and enterprise environments.
• Demonstrated experience preparing technical proposal content, product documentation, and technical marketing collateral.
• Familiarity with architecture diagramming tools (e.g., Lucidchart, Visio, Draw.io) and BOM creation.
• Excellent writing, editing, and presentation skills to communicate complex technical ideas clearly and concisely.
• Working knowledge of non-functional requirements and how they influence product design and deployment.

Skills

• Experience supporting enterprise software deployments, especially ERP, PFM, or GovTech systems.
• Understanding of government procurement processes and compliance requirements.
• Familiarity with software licensing models (including open source licenses) and versioning considerations.
• Experience working with distributed teams, partners, and resellers in technical enablement or bid preparation.