Technical support Engineer

Your Mission

Be the technical champion behind Sprinto’s exceptional customer experience. You’ll solve challenging technical issues, support seamless integrations and APIs, and directly impact customer success every day.

What does a typical day look like?

• Provide fast, effective customer support across chat, email, Slack, and video (24x7).
• Deliver clear, helpful solutions-troubleshooting integrations, APIs, and cloud infrastructure issues.
• Proactively identify emerging trends, escalate crucial feedback, and improve documentation.
• Stay on the cutting-edge of product developments and security compliance.
• Swiftly recognise and manage critical outages, collaborating closely with engineering and leadership teams.

What would make you a good fit for this role?

• 2-4 years of customer or technical support experience.
• Skilled communicator (verbal and written) with proven technical troubleshooting abilities.
• Hands-on experience with Cloud platforms, API integrations, and change management tools is preferred.
• Calm under pressure, empathetic, patient, and customer-focused.
• Familiarity with Freshdesk is a bonus.