Original listing text, shown exactly as published by the company.
About the Role
As a Technical Support Intern, you will work with experienced support engineers to assist customers, investigate technical issues, and learn how enterprise networking technologies operate in real-world environments.
This internship provides valuable exposure to
- DNS, DHCP, and IP Address Management (DDI)
- Network monitoring and observability
- Network troubleshooting and packet analysis
- Linux systems and enterprise applications
- Customer-facing technical support
- Cross-functional collaboration with Engineering, Product Management, Customer Success, and Professional Services teams
What You'll Do
Every day will bring new and exciting challenges. You will
- Assist support engineers with customer inquiries and technical investigations.
- Learn how to troubleshoot issues related to DNS, DHCP, IP Address Management, and network observability solutions.
- Help reproduce customer-reported issues in lab environments and document findings.
- Analyze logs, system behavior, and monitoring data to assist with troubleshooting efforts.
- Participate in customer meetings, technical reviews, and knowledge-sharing sessions.
- Contribute to internal documentation, troubleshooting guides, and knowledge base articles.
- Support onboarding and adoption activities for customers.
- Learn best practices for enterprise networking, monitoring, and technical support.
- Collaborate with teams across Customer Care, Engineering, Product Management, and Customer Success.
- Gain exposure to real-world enterprise customer environments and technologies.
What We're Looking For
- Currently pursuing or recently completed studies in Computer Science, Information Technology, Computer Engineering, Telecommunications, Networking, or a related field.
- Strong interest in networking, infrastructure, and technology.
- Curiosity and enthusiasm for learning new technologies.
- Strong problem-solving and analytical thinking skills.
- Excellent communication and teamwork skills.
- Customer-focused mindset and willingness to help others succeed.
- Ability to work independently while collaborating effectively with a team.
- Familiarity with networking concepts such as DNS, DHCP, TCP/IP, routing, switching, or Linux is considered a plus.
- Exposure to networking, systems administration, cybersecurity, cloud technologies, or monitoring tools through coursework, labs, certifications, or personal projects is a plus.
What You'll Gain
- Hands-on experience supporting enterprise customers.
- Exposure to industry-leading DDI and Network Observability technologies.
- Mentorship from experienced Technical Support and Network Engineering professionals.
- Practical experience troubleshooting real-world networking and infrastructure challenges.
- Development of technical, analytical, and customer-facing skills.
- Opportunities to collaborate with multiple teams across the organization.
- A strong foundation for future careers in Technical Support, Network Engineering, Site Reliability Engineering, Network Operations, Customer Success, or Cybersecurity.
Join BlueCat and start building your career while helping organizations around the world improve the performance, visibility, and reliability of their networks.
