A hybrid Sales role at PayJoy.
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Original listing text, shown exactly as published by the company.
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Own the end-to-end telesales operations: ensure BPO partners deliver against agreed SLAs, monitor and control CAC and incremental CAC, and plan, deploy, and iterate on campaigns according to business needs and priorities.
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Own and manage the tooling stack used by the telesales team, ensuring tools are properly configured, maintained, and leveraged to maximize operational efficiency.
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Define and enforce operational best practices across the telesales channel, ensuring quality, consistency, and compliance in all customer interactions.
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Collaborate with Marketing, Product, and Product Marketing teams to surface insights from customer conversations and translate them into improvements to customer-facing aspects of the product.
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Partner with the Analytics team to establish measurement frameworks, track channel KPIs, and report on performance with accuracy and rigor.
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Bachelor's degree in Marketing, Business, or a related field — or equivalent practical experience in a similar role.
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Strong understanding of D2C sales operations, including inbound and outbound channel dynamics.
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Proven experience managing BPO partners and coordinating across cross-functional stakeholders.
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Excellent project management and communication skills, with the ability to operate effectively across functions and levels of seniority.
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Intermediate to advanced SQL skills.
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Hands-on experience working within or alongside sales channels.
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Experience designing and interpreting A/B tests.
PayJoy
Sales
91 open roles on Sydicom
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Source: company website
