Original listing text, shown exactly as published by the company.
Key Responsibilities
Complex Claims Investigation & Resolution
- Investigate and manage complex bodily injury claims, including litigation, uninsured/underinsured motorist claims, and other high-exposure losses.
- Verify coverage, determine liability, evaluate damages, and conduct thorough investigations to support claim decisions.
- Analyze medical documentation, applicable laws, and case precedent to complete comprehensive bodily injury evaluations.
- Demonstrate sound judgment in evaluating liability, damages, and settlement opportunities.
Litigation & Negotiation
- Manage injury litigation from assignment through resolution.
- Prepare mediation and arbitration submissions and represent the company through the dispute resolution process.
- Partner with defense counsel and other legal professionals to develop claim strategies and achieve appropriate outcomes.
- Negotiate settlements while adhering to company best claim practices and regulatory requirements.
Customer Experience & Communication
- Deliver an exceptional customer experience by maintaining proactive, transparent communication throughout the life of the claim.
- Keep insureds, claimants, attorneys, and other involved parties informed regarding claim status and resolution.
- Handle sensitive and high-stress customer interactions with professionalism and empathy.
Technical Leadership
- Serve as a technical resource and subject matter expert for complex bodily injury claims.
- Mentor and provide guidance to less experienced claim professionals.
- Share knowledge and best practices to support team development and continuous improvement.
Compliance & Operational Excellence
- Maintain compliance with all state regulations, company policies, and claims handling standards.
- Obtain and maintain all required state adjuster licenses.
- Effectively utilize claims management systems and other technology tools to manage assigned inventory.
- Maintain ownership of assigned claims while meeting quality, productivity, and service expectations.
Qualifications & Experience
Required
- Minimum 7 years of bodily injury claims experience preferred.
- Demonstrated experience handling complex bodily injury and litigation claims.
- Strong knowledge of insurance coverage, liability, medical terminology, and bodily injury evaluation.
- Experience handling Uninsured Motorist (UM) and Underinsured Motorist (UIM) claims.
- Proven ability to prepare and manage mediation and arbitration submissions.
- Strong business acumen, analytical skills, and sound decision-making abilities.
- Ability to work independently with minimal supervision.
- Obtain and maintain all required state adjuster licenses.
Skills & Competencies
- Excellent investigation and negotiation skills
- Strong verbal and written communication abilities
- Superior organizational and time management skills
- Exceptional customer service and relationship management
- Ability to explain complex claim decisions clearly and professionally
- Strong analytical thinking and problem-solving skills
- Demonstrated leadership through mentoring and technical expertise
Additional Information
- Normal office environment.
- Periodic travel may be required
Salary Range
- $66,500.00 - $92,000.00 annually + bonus
Salary is commensurate to experience, location, etc.
Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow. And with our broadened mission has come corporate growth: We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.
We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs. We help educators identify their financial goals and develop plans to achieve them. This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.
EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status…
