Compliance Manager - CPPM

Responsibilities

• Hold final approval authority for all global compliance procedures and high-impact mandates, acting strictly based on the instructions of the Compliance Officers and the MLRO team. Ensure the CPPM team governs overall compliance procedures rather than day-to-day desk instructions and actively guide the Operations team on how to implement them.
• Be part of new product launches, coordinate the stakeholders and align with expectation from compliance standpoint.
• Oversee the framework for tracking and governing Service Level Agreements (SLAs) across various operational teams and banking partners. Own the Compliance Performance Dashboard and present weekly/monthly metrics to Senior Management.
• Serve as the primary point of contact for Internal and external Audits and Regulators, ensuring centralized documentation and evidence are readily available to prove regulatory adherence.
• Manage high-level relationships with Operation, Product, Engineer Teams and Global/Regional MLROs to translate risk appetite and regional legal requirements into standardized operational compliance boundaries.
• Lead the control of quality check frameworks, ensuring independent oversight of operational outputs.
• Manage and mentor the CPPM team, fostering a culture of independence, technical excellence, and rigorous risk control.
• Define the strategic direction of the CPPM team. Establish the framework for what operations must do to remain aligned with global regulatory standards and the overarching Compliance program.

Requirements

• 5+ years of experience spanning both the compliance sphere and people management.
• A solid foundational knowledge of applicable legislation within fintech and payment services.
• Exceptional Communication: Fluent in English with impeccable written and verbal communication skills; ability to connect with people at all levels.
• Leadership Excellence: Strong organizational, decision-making, and proactive problem-solving abilities.
• Project Management experience would be considered as a plus.
• Tech Savvy: Excellent computer literacy and comfort navigating modern software/tools.
• High level of integrity, discretion, and perseverance.
• A self-starter attitude driven by initiative and a genuine interest in KYC, onboarding, and process optimization.