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A remote Customer Success role at GROWE.
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“This is my first invitation to an interview since I have been applying since April.”
Original listing text, shown exactly as published by the company.
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Lead and develop the Customer Support function within a fast-growing iGaming environment;
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Scale a high-performing VIP Customer Support team aligned with the company’s growth and operational goals;
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Define and drive key performance metrics, including CSAT, FRT, SLA, Quality, AHT, FCR and productivity;
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Maintain a consistently high standard of communication and service quality across all customer interactions;
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Establish clear processes, workflows and escalation standards to ensure efficient and scalable Support operations;
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Analyse operational and customer data and turn insights into actionable improvements;
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Work closely with QA and Training teams to continuously improve agent performance, knowledge and communication standards;…
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