Original listing text, shown exactly as published by the company.
What You'll Do
- Roadmap Execution: Partner with Customer Success and Support Operations to translate business objectives into technical requirements, serving as both project liaison and lead analyst. Operate with extreme urgency and agency once prioritization has been agreed upon with leadership.
- Orchestration: Gather requirements and help design advanced automations that drive speed and efficiency. You’ll be deeply focused on post sales customer lifecycle, knocking down inefficiencies and bringing automation across business units.
- Data & Agentic processes: Leverage applications (Ticketing, CSP, PSA, etc.) and AI agents to automate customer lifecycle best practices and value realization, ensuring our post-sales teams spend 100% of their time on high value interactions. Work closely with managers and ICs across functions to provide expert level advice about what AI is ready to do, and what should be left to humans.
- Cross-Functional Partnership: Act as a liaison between Customer Success, User Operations, RevOps, and GTM Systems to deliver best in class user experience. Guide strategic evaluations of projects and platforms to help leadership make informed decisions on prioritization.
- Systems Governance: Manage data integrity, deduplication, and system audits. You will document our evolving data models and process flows to ensure we remain scalable as we double in size. Deep research into verifying the tools we have adopted are driving ROI.
What You Have
- Experience: 5-8 years as a Product Owner, Business Analyst, or Systems Analyst. Background in consulting or a high-growth tech company is required.
- AI Expertise: Ability to demonstrate a portfolio of AI first principles. You will be expected to both explain the technical nature of different models and platforms, and show micro-apps you have built on Claude, Lovable, n8n, Replit, or other agentic applications.
- The "Glue" Tech: Proven experience understanding the relationship between technology and users. Strong ability to extrapolate data structures across platforms into a baseline that can be used by both end users and agents. Empathy for individual pains, cold logic for platform level decisions.
- Analytical Chops: Advanced Excel/Google Sheets skills and experience with BI tools. You don't just pull reports; you tell stories with data.
- Consultative Approach: Exceptional ability to gather requirements from non-technical stakeholders and transform them into elegant, scalable technical solutions. Track record of iteration with technical development teams and delivering projects from inception to hypercare.
Bonus Points (Optional)
- Experience operating as a founder or partner in a consulting agency.
- Experience as part of a hypergrowth company, building a business function 0 > 1
Compensation
$164,000 - $246,000 USD
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