IT Director - ERP Consulting Firm

What You'll Do

• Own the full corporate IT environment — infrastructure, tooling, identity management, and endpoint security — with end-to-end accountability for performance and reliability.
• Assess the current state of IT operations, identify gaps, and build a roadmap to a stable, scalable baseline — then hold the line.
• Lead and restructure the IT team you’re inheriting. Set clear expectations, develop your people, and fill gaps as the business evolves.
• Drive identity and access management across the organization, ensuring the right people have access and the wrong people don’t.
• Own endpoint management: device procurement, configuration, security policies, and lifecycle management across a fully remote workforce.
• Partner with leadership to align internal security posture with business risk tolerance and industry standards.
• Build and maintain IT performance metrics and reporting that give leadership visibility without requiring their direct involvement in day-to-day issues.
• Reduce executive-level escalations by establishing clear processes, escalation paths, and self-service capabilities that empower employees to resolve routine issues on their own.
• Evaluate, consolidate, and optimize the internal tooling stack — cut redundancies, improve integrations, and make sure the tools in use actually support the way the business works.
• Establish and enforce IT policies, change management processes, and documentation standards that grow with the organization.

What They're Looking For

Requirements

• 7+ years of progressive IT experience, with at least 3 years in a leadership role owning corporate IT for a professional services, consulting, or technology company.
• Demonstrated track record of stabilizing and scaling IT operations in a high-growth or structurally complex environment.
• Strong hands-on expertise in identity and access management (Entra ID / Azure AD, Okta, or equivalent), endpoint management (Intune, Jamf, or similar), and cloud productivity tooling (Microsoft 365, Google Workspace).
• Proven experience managing and developing a small IT team, including performance management and organizational restructuring.
• Solid understanding of IT security frameworks and best practices; comfortable owning internal security posture and partnering on compliance-related initiatives.
• Excellent communication skills — able to translate technical decisions into business language and manage up without over-escalating.
• Self-directed, decisive, and at ease in an environment still being built. You don’t wait to be told what’s broken.

Nice to Have

• Experience supporting a professional services or ERP consulting firm, where internal IT must coexist with complex client delivery environments.
• Familiarity with compliance requirements in regulated industries such as life sciences, food and beverage, or manufacturing.
• Experience with ITSM platforms such as ServiceNow, Freshservice, or Jira Service Management.
• Background in building or modernizing IT functions within a PE-backed or high-growth company.