Product Manager

The Opportunity

We're looking for a Product Manager to reimagine the homeowners claims experience — one of the most consequential moments in a customer's relationship with Kin. When someone files a claim, they're often dealing with the worst day of their year. Our job is to make sure technology helps them get back to normal faster, and that the adjusters working on their behalf have the tools to do their best work.

This role sits at the intersection of customer empathy and technical depth. You'll own adjuster technology and customer-facing technology — building a data-driven roadmap, partnering with a dedicated engineering team, and influencing a cross-functional group that includes design, user research, and claims operations. If you're energized by complex domains with real human stakes and you want to drive innovation in a space that's long overdue for it, this is the role for you.

Your Responsibilities

• Define and own the claims technology product roadmap, balancing near-term feature delivery with longer-horizon whitespace innovation, in close partnership with the rest of the product team, stakeholders, and engineering
• Lead discovery efforts — digging into data, conducting user research, and identifying the highest-impact problems facing adjusters and customers — then translate findings into prioritized product plans
• Drive end-to-end delivery with your dedicated engineering team, from roadmap socialization and story writing through sizing, build, and launch
• Own the rollout and adoption of new features, including stakeholder communications, training, and change management across claims operations
• Define, track, and evangelize the KPIs that demonstrate product success, and use performance data to continuously sharpen your roadmap
• Motivate and connect your development team to Kin's broader mission, ensuring daily work links to meaningful customer and business outcomes

Success in This Role

In your first 6–12 months at Kin, success is less about checking boxes and more about the impact you create. You'll use your skills and judgment to take ownership of meaningful work, improve how we operate, and help move Kin's mission forward. Along the way, you'll deliver outcomes that make a real difference for both Kinfolk and the homeowners we serve.

By the end of your first year, you should feel confident in your role, trusted as an owner, and proud of the progress you've helped make.

• The claims adjuster experience has measurably improved — key friction points are resolved, and adjusters are spending more time on high-value work
• A roadmap grounded in qualitative and quantitative data is in place, with stakeholder alignment across claims, engineering, design, and leadership
• Feature launches have shipped with clear success metrics, and early signal is being used to inform what comes next

What You'll Bring

• 3+ years of software or technology product management experience, including ownership of a roadmap and end-to-end delivery with an engineering team
• Experience working in agile environments at a startup or high-growth company, with the ability to move fast, adapt to shifting priorities, and drive clarity from ambiguity
• Demonstrated ability to use data to drive decisions — including hands-on experience with BI or analytics tools such as Tableau, Looker, or Adobe Analytics
• Experience conducting or closely collaborating on user research, and translating customer insights into product requirements and roadmap priorities
• Track record of communicating complex product plans clearly — written and verbal — to both technical and non-technical audiences
• 6–8 years of total professional experience

Bonus if you have

• Experience in insurance, insurtech, or claims operations
• Design thinking, innovation methodology, or formal user research background
• Experience with data tools such as Looker, Databricks, and Fullstory

How We HireWe believe a great hiring experience should be clear, respectful, and human. We will accept applications for this position until June 19th, 2026. While our recruiting team uses AI tools for efficiency, resumes are still screened by Kin's in-house recruiters, and candidate evaluations and hiring decisions are made by recruiters and hiring teams. Rest assured, real people make real decisions.

The hiring process and timeline for each role will vary, depending on the position. However, here are some things you can expect from us:

• Prompt updates and feedback following interviews
• Interviews with recruiters, hiring managers, and members of teams
• Skills assessment relevant to the position, if applicable
• Genuine, thoughtful human interaction at every step

How We Support YouWe offer a comprehensive, competitive benefits program, allowing you to choose the benefits that are best for you and your family, starting on the first day of the month following your start date.

State locations and specifics are subject to change as our hiring requirements shift

EEOC statementKin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Kin welcomes and encourages applications from people with disabilities.…