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A remote Customer Success role at Assist World. Schedule swim instructors across multiple Florida regions
How Sydicom helps: we read this listing’s requirements and tune your CV and cover letter to the keywords its ATS (Lever) is scanning for, for candidates in South Africa, then help you apply.
Original listing text, shown exactly as published by the company.
Scheduling & Coordination (CORE)
Schedule swim instructors across multiple Florida regions
Ensure efficient route planning (minimize travel time between lessons)
Understand territory logistics (Fort Lauderdale, Palm Beach, Orlando, etc.)
Make quick scheduling decisions in real-time
Customer Communication
Answer inbound calls professionally
Respond to parents via phone, SMS, and email
Maintain a high-level customer service tone at all times
Handle follow-ups and inquiries promptly
System & Admin Support
Scheduling
Communication
Payments tracking
Use internal app to manage operations
Send messages, flyers, and updates to clients
3–4+ years experience in admin, scheduling, or operations
Strong English communication (spoken + written)
Comfortable handling phone calls with US clients
Ability to work fast under pressure (real-time scheduling)
Highly tech-savvy and quick learner
Strong organizational + problem-solving skills
Nice-to-Haves
Familiarity with US geography (especially Florida)
Experience with Go High Level (GHL)
Mature, relatable personality (e.g. can confidently handle “difficult” clients)
You need constant guidance or training
You struggle with fast-paced environments
You have a strong accent that may cause communication friction
You are junior / entry-level
Growth Opportunity…
Assist World
Customer Success
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