Original listing text, shown exactly as published by the company.
About the Role
At Camunda, we've made a deliberate bet: move fast, ship autonomously, and trust our teams to build the right things. That only works if someone is deeply connected to what our customers actually need — before a single line of code is written. That someone is you. As our Generative Researcher, you'll be the forward signal for our entire Strategy pillar, running weekly discovery across every customer persona — from developers and business analysts to CoE leads and compliance officers — and translating what you learn into opportunity maps that directly shape what we build next. You'll work independently alongside our Outcome DRIs — the strategic PMs accountable for what Camunda builds and why — feeding them the honest customer signal they need to set direction and sharpen Camunda's strategic narrative. This is a role for someone who believes great research doesn't just describe problems — it changes decisions.
What You Will Do
- Run 2–4 structured customer discovery conversations per week across all persona groups, following the signal wherever it leads and capturing the actual language customers use — the raw material our Outcome DRIs use to set product direction and build strategic narrative
- Build and maintain live opportunity maps that feed all three Outcome DRIs directly — time to first production, enterprise adoption, and production confidence — updated as signal shifts, not in quarterly batches
- Work closely with Outcome DRIs to ensure your research findings are translated into direction briefs: you supply the evidence and the customer voice, they turn it into product investment decisions and strategic positioning
- Own the failure library: a continuously maintained record of every customer who couldn't reach value with Camunda and why, used as primary input for what we fix next
- Run the monthly FDE synthesis ritual, translating field signal from our forward-deployed engineers into structured opportunity map updates so no insight from customer engagements goes to waste
- Run monthly holistic end-to-end validation sessions that stress-test the full integrated product experience — not feature by feature, but the whole customer journey across all investments simultaneously
- Challenge direction when evidence contradicts it: bring the data clearly to Outcome DRIs and trust that honest signal is more valuable than comfortable confirmation
What You Will Bring to the Role
Must Haves
- 5+ years in product research, UX research, or customer discovery in a B2B SaaS or enterprise software environment
- A track record of synthesising across multiple personas and product surfaces into actionable opportunity maps — not just interview summaries that sit in a folder
- Demonstrated experience working directly with strategic PMs or product leadership to translate research into direction: you know how to make findings land, not just how to present them
- Disciplined about the boundary between insight and narrative: you surface what customers actually say and mean, structure it clearly for the DRIs who act on it, and resist the pull to pre-package findings for a particular conclusion
- Strong async written communication — your research outputs need to land clearly with DRIs, designers, and engineers without a slide deck or a follow-up meeting to explain them
Nice to Haves
- Familiarity with process automation, workflow orchestration, agentic AI, or developer tooling — able to hold credible discovery conversations with technical personas
- Experience contributing to field synthesis rituals alongside forward-deployed engineers, sales engineers, or customer success teams
- Comfortable flexing between generative and evaluative methods depending on what the question requires
- Experience in a role that sat explicitly at the intersection of product strategy and go-to-market — where research informed both what got built and how it got positioned
This role is an existing vacancy
#LI-YW1 #LI-Remote #C1
What We Have to Offer
Compensation
We offer competitive, fair, and transparent compensation. Salary ranges are location-based, with Standard and Major markets (global tech hubs) reflecting local competition.
The Annual Total Target Cash (base salary + 100% variable target, where applicable) shown below spans from the minimum in a Standard market to the maximum in a Major market. Final offers depend on skills, experience, and location, and we typically hire in the first half of the range to allow room for growth:
- United States: $143,800.00 to $231,900.00
- United Kingdom:£90,300.00 to £148,500.00
- Singapore: S$178,600.00 to S$267,900.00
- Canada: to C$152,700.00 to C$251,200.00
If you’re based elsewhere, you’ll be hired via Remote.com (our global employer partner), and your Talent Acquisition Partner will provide a personalized Total Rewards Calculator after your first interview.
Equity: We also offer equity (where applicable) through our Virtual Stock Option Plan (VSOP).
