Sales Administration Manager

About the Role

We are seeking a highly organised and proactive Administration Manager to support day-to-day business operations within a fast-paced managed services environment. This role is central to ensuring smooth coordination across administrative, sales support, procurement, and operational functions while maintaining a high standard of service for both internal teams and clients.

You will work closely with leadership and cross-functional teams, helping to streamline processes, maintain accurate records, and support ongoing business operations with efficiency and professionalism.

About the Client

You will be working with a growing managed services provider that partners with businesses to deliver reliable and effective IT support solutions. The organisation is focused on building long-term client relationships through responsive service, operational excellence, and a collaborative team culture.

The business values proactive communication, accountability, and continuous improvement, creating an environment where team members can make a meaningful impact across daily operations and customer experience.

Ideal Profile

Experience & Background

Previous experience working within a Managed Service Provider (MSP) environment is essential

Proven experience in an administration, sales support, or operations coordination role

Experience supporting procurement, customer coordination, and reporting activities

Systems & Technical Skills

Essential experience using ConnectWise

Strong ability to maintain accurate records, CRM updates, and operational documentation

Comfortable working with reporting tools, procurement tracking, and sales administration processes

Communication & Coordination

Strong verbal and written communication skills

Excellent relationship-building and customer follow-up capabilities

Ability to coordinate across internal teams and manage multiple priorities effectively

Strong organisational and time management skills with a high attention to detail

Personal Attributes

Proactive and team-oriented mindset

Ability to work under pressure while maintaining accuracy and professionalism

Strong sense of accountability and ownership over operational tasks

Positive and solutions-focused approach to supporting business operations

Responsibilities

Sales & Administrative Support

Assist with preparing and managing client quotes and sales documentation

Support internal sales processes and maintain accurate CRM records and updates

Provide administrative assistance across day-to-day business operations

Ensure documentation and operational records are maintained accurately and efficiently

Procurement & Operations

Source and purchase IT equipment and services in line with business requirements

Liaise with suppliers and manage procurement activities and order processing

Track procurement timelines and ensure timely delivery of products and services

Support operational coordination to ensure smooth internal workflows

Customer & Team Coordination

Conduct customer follow-ups to ensure satisfaction and project progress

Coordinate internal team activities and help keep tasks and deliverables on track

Support scheduling, team organisation, and operational planning activities

Contribute to maintaining a collaborative and productive working environment

Reporting & Documentation

Generate reports and operational updates for management as required

Maintain organised documentation and filing systems

Support continuous improvement through accurate reporting and process coordination

General Administration

Provide broad administrative support across the business

Assist with maintaining efficient operational processes and positive team culture

Support additional business activities aligned with operational and administrative needs