Original listing text, shown exactly as published by the company.
Key responsibilities for the role
Ownership of the Order-to-Cash Process
- Own and manage the end-to-end Order-to-Cash process, delivering agreed KPI targets via offshore support resources
- Act as the primary Sales Ops stakeholder for the Order-to-Cash phase, including ownership of the Revenue Blocker Summary and issue escalation
- Partner with Deployment, Supply Chain, GSS, and Account Management to ensure accurate fulfilment, billing, and cash outcomes
Revenue Assurance, Fulfilment & Billing Accuracy
- Ensure sales order data accuracy, including fulfilment dates, warehouse data, and pricing, to support supply chain and deployment activities
- Collaborate with Deployment Managers and Account Managers to ensure ordered solutions are delivered as sold and revenue is billed correctly
- Manage order changes outside Frozen Zone timings and escalate inventory-impacting updates to Supply Chain
Data, Reporting & Business Insights
- Deliver and distribute market reporting on sales revenue actuals and pipeline performance
- Design, implement, and manage dashboards, scorecards, and performance reporting aligned to Order-to-Cash KPIs
- Provide QBR data, insights, and recommendations, partnering with BTS and Data Analytics teams to resolve data quality issues
Process Optimisation, Automation & Capability Development
- Work with offshore processing teams to identify and implement process optimisation and automation opportunities across the Order-to-Cash lifecycle
- Partner with GSS teams to offshore non-exception systemic transactions and resolve process bottlenecks
- Develop and deliver training and onboarding programs to build capability and promote best-practice adoption
- In partnership with BTS and Account Management, champion best-practice advocacy initiatives that enhance the customer experience
Qualifications and experience
•Bachelor’s degree in Business Administration, Management, or related field.…
